What are the responsibilities and job description for the Customer Service Representative position at Corkys Barbecue LLC?
Description
Job Title: E-Commerce Customer Service Representative
Overview: Corky's BBQ is seeking a customer service representative who will work on our e-commerce platform and assist customers with placing orders, answering questions, and resolving issues. The ideal candidate will have excellent communication skills, attention to detail, and experience working in a fast-paced customer service environment.
Responsibilities:
· Manage incoming customer inquiries via phone, email, and website submissions
· Assist customers with placing orders, tracking shipments, and resolving any issues that may arise
· Update customer information in the database and ensure accuracy
· Collaborate with other team members to ensure efficient and effective customer service- report customer issues
· Record customer issues and follow up with next steps
· Reporting
· Reships
· Meet performance targets related to customer satisfaction, order accuracy, and response time
· Stay up-to-date with product information, promotions, and policies to provide accurate information to customers
· Identify opportunities to improve customer experience and suggest solutions to management
· Educate, encourage and incentivize customers to place their own orders on the website
· All other duties assigned .
32 hours
Monday - Friday ***Weekend availability during December
Overtime eligible
up to $15 per hour based on experience
Great opportunity in a growing company
Salary : $15