What are the responsibilities and job description for the Intake Specialist position at Corgi?
Location: Columbus, OH (in-office)
Type: Full-Time
Schedule: Full-time, 40 hours per week. Shifts are scheduled between 8:00 AM and 8:00 PM, Monday - Saturday, with some Saturdays on a rotating basis. Optional paid overtime available.
Compensation: Competitive hourly pay based on experience, plus time-and-a-half for overtime
About the Firm
Bulldog Trial Lawyers ("the Firm") is a plaintiff-side employment law firm working with Corgi. The Firm represents workers in cases involving wrongful termination, discrimination, harassment, retaliation, and unpaid wages.
About the Role
The first conversation a potential client has with the Firm matters. As the Intake Specialist, you are that first point of contact. You guide prospective clients through intake, gather the facts attorneys need, and make sure every qualified lead gets a fast, professional, and compassionate experience.
This role suits someone who is organized and empathetic, and who does well in a fast-paced, people-focused environment.
Growth
The Firm is growing, and we like to promote from within. Intake Specialists learn how cases come together from the first call, and strong performers have a path to grow into other roles at the Firm.
Responsibilities
• Serve as the first point of contact for prospective clients by phone, email, and online inquiry.
• Conduct initial intake interviews and gather relevant facts and documentation.
• Assess whether matters meet the Firm's intake criteria using established guidelines.
• Collect employment records, timelines, and supporting evidence.
• Keep client records accurate in the case management system.
• Schedule consultations with attorneys.
• Follow up with prospective clients to obtain missing information or documents.
• Communicate professionally and empathetically with people going through workplace disputes, without offering legal advice.
• Coordinate with attorneys and case managers for smooth handoffs once a case is opened.
• Help improve intake processes to maximize responsiveness and client experience.
• Perform other related duties as assigned.
Qualifications
• 1 years in client intake, customer service, sales, legal support, or a similar client-facing role.
• Outstanding verbal and written communication.
• Highly organized with a sharp eye for detail.
• Able to build rapport quickly and communicate with empathy.
• Comfortable managing multiple conversations and priorities at once.
• Strong computer skills and able to learn new software quickly.
• Law firm or legal experience is preferred but not required.