Customer Service Representative

The Customer Service Representative works with customers to deliver on what they want, create solutions, and ensure a smooth sales process. This role will also assist and support the Purchaser with additional tasks.

Duties and Responsibilities are as follow:
· Answer phones and emails, take orders, and resolve customer questions

· Upsell, offering alternatives to move items on the push list

· Update customer contact information and seek new ways to become efficient

· Control all customer complaints and issues; follow up with customer to ensure resolution

· Support the sales team with pricing, cost, and item information

· Manage House accounts

· Produce and email product daily price list

· Upload Seafood and Peterson price lists

· Make outgoing calls

· Create new product codes

· Other duties as required to support the company

Required Knowledge and Skills:

· Ability to communicate and interact with all employees, managers, and customers

· Ability to remain calm, professional, and unbiased towards all employees, managers, and customers

· Ability to deal with multiple phone lines while maintain a high level of customer service

· Ability to work with minimal supervision

· Advanced computer literacy (EIC, Canopy, Word, Excel)

· Detail Oriented

· Demonstrated Product Knowledge and experience in F&B

· Positive attitude under stressful situations

Physical Requirements

· Ability to sit for long periods throughout shift

Competitive Salary Benefits

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Seattle, WA 98134: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25