Product Specialist

Job Summary

Supports the technology and operational construction of new products; ongoing maintenance of and operational support for existing products, and investigation and resolution of product performance issues, e.g.; communication, production delays, administrative form support, enrollment file issues, and other issues as identified. Supports the successful delivery of identified product solutions through the related functions of workflow development, coordination and implementation of testing activities, issue resolution, and business and operational requirements documentation.

Supports IS development process for new products or product features including the documentation of business requirements, and the development and execution of test plans/cases. Captures, validates and documents business, organizational and/or operational requirements. Once requirements are identified, supports the collaborative identification of solutions by business and technical staff based on business needs. Solutions often include a system development component, but may also consist of process improvement or organizational change.

Essential Functions

• Support the product development and testing phases of the product development life cycle, including development of supporting documentation, test plans, and process documentation. Support the product managers in the documentation and assessment of new product design requirements. Publish, distribute, ensure sign-off on business requirements and other required documentation in support of Compliance.
• Documents product designs and catalogues in a reference library.
• Support the development and execution of unit, integration and acceptance test plans, including the assessment and resolution of Change Controls related to testing and post user sign off.
• Supports product implementation across all departments or external partners.
• Responsible for the problem and issue resolution, working with functional business areas to assess and solve product-related technology and operational performance issues affecting product performance, and/or customer / partner / member satisfaction.
• Support product workgroups to address product system issues. Supports the development of performance improvement strategies.
• Deliver organization training in support of new products or product enhancements including training in various system platforms.
• Support resolution of product-related questions from internal and external stakeholders including sales, Customer Service, Providers, internal operations teams.

Qualifications

Required

• Associate's Degree

• 2 years of relevant experience business or health care operations experience

Preferred

• Bachelor's Degree
• Demonstrated experience developing and executing unit, integration and acceptance test plans
• Strong knowledge and understanding of Priority Health’s products, benefit structures, and product development processes.
• Ability to quickly grasp and describe Priority Health products and benefit designs.
• Strong understanding of Priority Health systems and operational processes, including but not limited to, Group and Member installation and maintenance, Billing, and Fulfillment.
• Basic understanding of Priority Health’s technical infrastructure, integration of systems, batch processes and configurations and technical design of application and interfaces.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

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How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.