Operations Support Specialist

Job Summary

The Operations Support Specialist is responsible to coordinate and manage a high volume of physician contracts with shifting priorities in a fast-paced environment while maintaining a high level of accuracy and customer service. Duties include oversight of contract requests, preparation of contract exhibit and compilation of supporting documentation, management of centralized contract management system and regular reporting regarding contract status.

Essential Functions

• Administer the physician contracting process, including management of contract requests, preparation of contracts and applicable exhibits, compilation of supporting documentation including fair market value assessments (FMV), needs assessment, and position descriptions.

• Initiate Physician Onboarding process for all new physician contracts and ensure that necessary onboarding steps are complete prior to execution of contract.  Ensure appropriate communication with all supporting departments, including Human Resources, Finance, Payroll, Benefits, Payor Contract Services, Credentialing and Treasury Administration.  Participate as a member of the Recruitment and Onboarding teams.

• Preparation and dissemination of reports and notification of key contractual deliverables or milestone dates to Corewell Health East Medical Group and Hospital Leadership.
• Conduct audits on the contract processes in compliance with the Physician Relationship Policy to ensure the validity and integrity of the physician contract data and to promote continuous process improvement.
• Fulfill data requests from stakeholders as requested.
• Assigned duties related to data entry, data maintenance, monitoring and tracking workflows and volumes in the Contracting System and Physician Contracting Access Database.
• Support special projects and corporate integrity initiatives within Corewell Health East as assigned by the Director of Physician Contracting.
• Provide oversight and guidance to the Operation Support Analysts and Physician Contract Specialists. 

Qualifications

Required

• 5 years of relevant experience and training such as legal, auditing, physician contracts or physician operations.
• Ability to work in a fast-paced environment with shifting priorities; detail oriented; organized; interested in learning; promotes new ideas and more efficient processes
• Experience in Microsoft Word, Excel and Access required. 
• Strong communication, analytical and critical thinking skills.

Preferred

• Bachelor’s degree

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

Department Name

Employment Type

Shift

Weekly Scheduled Hours

Hours of Work

Days Worked

Weekend Frequency

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.