What are the responsibilities and job description for the Medical Assistant Primary Care position at Corewell Health?
Corewell Health is offering a $3,000 sign-on bonus for this opportunity! Sign-On Bonus for External applicants or current CHW MA Apprentice Students only
About the Practice
Our Primary Care Practice—serving Internal Medicine, Family Medicine, and Pediatrics—is a busy, patient-centered environment with a strong focus on access, efficiency, and preventive care. We are committed to providing exceptional experiences for our patients while supporting our physicians and Advanced Practice Providers (APPs) as a collaborative care team.
The Medical Assistant Phone Position plays a key role in keeping our clinics running smoothly. This is primarily a sit-down role responsible for managing a high volume of incoming phone calls with professionalism, empathy, and attention to detail. The individual in this position serves as a vital connection between patients and the care team. This role is ideal for someone who enjoys helping patients, multitasking in a fast-paced setting, and being an essential support to both patients and providers.
About Outpatient Clinics
Corewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.
Scope of work
As a Medical Assistant with Corewell Health, you'll be a member of our clinical support team and work closely with other healthcare professionals to ensure the delivery of the best possible care. You'll be a vital part of our team, making a real difference in the lives of our patients. You will be answering high-volume incoming calls in a courteous, compassionate, and efficient manner. Gathering patient concerns, symptoms, and requests and documenting them accurately in the electronic health record. Appropriately routing urgent and non-urgent calls to clinical staff. Communicating normal test results to patients and assisting with prescription refill requests and result routing. Scheduling appointments, follow-ups, and procedure visits.
Qualifications
High School Diploma or equivalent Required
Successful completion of a competency-based medical assistant training program Required
1 year of relevant experience in a physician practice or healthcare setting Preferred
AHA or ARC Basic Life Support (BLS) Certification Required within 90 Days
One of the following Required within 120 Days
AAMA Certified Medical Assistant (CMA)
AMT Registered Medical Assistant (RMA)
NHA Certified Medical Assistant (CCMA)
NCCT Certified Medical Assistant (NCMA)
NAHP Certified Medical Assistant (NRCMA)
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Care Center Lakewood - 588 E Lakewood - HollandDepartment Name
Internal Medicine Lakewood Care Ctr - Medical Group WestEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
36Hours of Work
Variable; 7:00 a.m. - 7:00 p.m.Days Worked
Variable; Monday - FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.