What are the responsibilities and job description for the ServiceNow Now Assist Developer (GenAI) position at CoreTek Labs?
π ServiceNow Now Assist Developer (GenAI)
Location: Dallas, TX / Denver, CO (Onsite β 4 days/week)
Contract
14 years experience mandatory
πΉ Role Summary
Develop and implement AI-powered solutions in ServiceNow (Now Assist) to automate workflows, enhance user experience, and improve ITSM/CSM/HRSD processes.
πΉ Key Responsibilities
Build AI use cases (summaries, agent assist, chat, knowledge generation)
Configure Now Assist across ServiceNow modules
Develop using Flow Designer, IntegrationHub, scripting
Design prompts and optimize AI responses
Ensure AI governance, data security, and performance
Collaborate with stakeholders and support deployments
πΉ Required Skills
7 years ServiceNow development
Strong in ITSM (must), CSM/HRSD (plus)
JavaScript, workflows, Virtual Agent
Hands-on Now Assist / GenAI experience
Prompt engineering & AI fundamentals
REST APIs & integrations
πΉ Mandatory
CSA certification (expected)
CIS (ITSM/CSM/HRSD)
GenAI / Now Assist exposure