What are the responsibilities and job description for the ITSM SDM position at CoreTek Labs?
Job Title : ITSM SDM
Location: Los Angeles, California, United States
Contract
Skill - AIMS-ITSM SDM.
Job Description :
- 10 years of IT experience in service delivery and operations.
- ITIL v4 Certified –Mandatory; PMP / PRINCE2 / Six Sigma advantageous
- Very strong in Sony’s ITSM process knowledge and SLA expectations
- Strong service and project management background & knowledge about processes in
- Managed Services model Experience working in Sony global teams and Media and Entertainment industry is essential
- Very good understanding of operations involved in Infrastructure areas such as AD, Okta and application development and maintenance in the cloud.
- Strong working experience with tools such as ServiceNow & Jira which are heavily used across Sony
- Hands-on with Reporting/Analytics using Advanced Excel Ability to work on initiatives and manage cross-functional collaboration.
- Excellent analytical and problem-solving skills Excellent communication and stakeholder engagement skills — able to represent global teams with confidence.
- Experience working in offshore/onshore model, ideally with India-based teams. A mindset focused on continuous improvement, accountability, and partnership.