Customer Relations Administrative Coordinator

Benefits: Medical, Dental, and Vision coverage

Duration: Long term contract (12 months with possible renewal)

In-office requirements: 3 days per week per in office

Location: Atlanta, GA

Corestaff is the official MSP resourcing partner for Porsche Cars North America for contractor positions operating and managing their nationwide contingent workforce program. The candidate selected for this role will be an employee of Corestaff with a placement at Porsche Cars North America in Atlanta, GA.

Position overview

Provide clerical and administrative support to the Customer Experience Department, Area field staff, and Porsche Center personnel. Manage the voucher system, process payments to dealers, and handle goodwill check requests from customers. Conduct routine evaluations of sales contracts for repurchased units to identify any violations of the over MSRP Policy. Send correspondence to the Dealer Principal at the Porsche Center and forward debit files to the Accounting department.

Roles & responsibilities

• Generate departmental check requests and related CRM documentation and prepare reports.
• Submit dealer payments and reimbursements to the accounting department.
• Conduct monthly assessments of sales contracts for repurchased units to identify violations of the over MSRP Policy. Send correspondence to the Porsche Center Dealer Principal and submit debit files to Accounting.
• Respond to inquiries from Porsche dealers and PCNA Field Managers regarding payments and vouchers.
• Administer the department’s goodwill voucher program, including maintaining and updating the voucher redemption website, processing dealer and voucher reimbursements, performing audits, providing dealership training and coaching, and creating reports as needed.
• Order and mail FL Lemon Law booklets to all Florida Porsche Centers bi-annually.
• Scan and attach relevant documents to CRM and shred the originals.
• Receive and distribute mail, and send packages as required.
• Organize meetings and department events.
• Compile monthly reports for various projects.
• Serve as backup for the Repurchase Claims Coordinator.
• Provide support to the Senior Manager of Customer Relations on ad hoc projects

Qualifications:

• Associates’ Degree in Business Management and/or equivalent experience in administrative field
• 2 years’ experience in an administrative role
• 1 years in automotive industry a plus

Skills:

• Good communication skills
• Attention to detail and accuracy of work.
• Ability to multi-task
• Works well with limited direct supervision and direction
• Exemplary organizational skills
• Knowledgeable of Microsoft Office programs, SAP, Adobe Acrobat Reader/Writer

Competencies:

• Task and Detail oriented
• Teamwork
• Customer Focus
• Communication
• Adaptability