Critical Operations Engineer I (Swing) (MI2)

Critical Operations Engineer I

Location: Miami, FL

Shift: Swing Shift

Hours: 2:00 PM - 10:00 PM

Schedule: Sunday - Thursday

Critical Operations Engineer I Role

As a member of the Data Center Operations team, the Critical Operations Engineer I (COE I) is responsible for operating, monitoring, and maintaining critical data center electrical, mechanical, cooling, and fire/life safety systems to support reliable facility operations. COE I performs routine operational tasks, responds to alarms and abnormal conditions, supports customer infrastructure projects, and works closely with team members, vendors, and customers while developing technical knowledge and experience within a mission-critical environment.

The COE I follows established operational procedures, safety standards, and best practices while supporting day-to-day facility operations and continuous improvement efforts. The position also performs other duties and responsibilities as assigned.

We are currently hiring for the Swing Shift 2:00 PM - 10:00 PM Sunday-Thursday

What You'll Do

Critical Facilities Operations

• Operate, monitor, maintain, and troubleshoot mission-critical electrical, mechanical, and life safety systems to ensure uptime and reliability
• Perform facility inspections, respond to abnormal conditions, and document findings
• Track, trend, and analyze system performance; utilize CMMS to manage work orders and maintenance

Electrical Systems

• Support electrical distribution from utility and generator switchgear through UPS and customer load
• Assist with maintenance activities involving generators, switchgear, UPS, STS, ATS, PDUs, transformers, and power circuits
• Perform customer power adds, disconnects, and related infrastructure support activities

Mechanical Systems

• Operate and maintain chilled water, HVAC, CRAC/CRAH, humidification, and central plant systems
• Support cooling optimization, pumps, VFDs, cooling towers, heat exchangers, and water treatment

Fire Life Safety & Infrastructure

• Monitor wet sprinkler and double-interlock pre-action systems and associated detection devices
• Support customer infrastructure projects including cage builds, rack and stack, overhead installs, power, and cabling

Collaboration & Customer Support

• Partner with senior technicians, contractors, and vendors on maintenance, upgrades, and expansions
• Provide advanced remote hands, manage trouble tickets, incidents, and customer requests
• Support administrative and communication activities across CMMS, ticketing, monitoring, and other operational platforms; maintain accurate documentation and provide timely updates to stakeholders
• Contribute to procedures, documentation, and continuous improvement while promoting Operational Excellence

Required

Knowledge, Skills and Abilities:

• Strong troubleshooting and problem-solving skills with the ability to apply technical knowledge effectively
• Self-motivated, dependable, and accountable with a strong work ethic
• Team-oriented mindset with the ability to collaborate across operations, engineering, and customer teams
• Commitment to safety, quality, and operational excellence
• Ability to work in a fast-paced, high-availability environment
• Clear written and verbal communication skills
• Working knowledge of data center electrical, mechanical, and BAS/BMS infrastructure and systems
• Strong understanding of data center electrical and mechanical infrastructure
• Working knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, OSHA, and fire life safety requirements
• Comfortable using hand tools, electrical test equipment, and standard computer applications

Preferred Experience

• Electrical distribution systems including generators, switchgear, UPS, STS, ATS, PDUs, and transformers
• Mechanical systems including chilled water, HVAC, CRAC/CRAH, humidification, pumps, VFDs, cooling towers, and heat exchangers
• Fire protection systems including wet sprinkler and double-interlock pre-action systems
• BMS, PLC controls, and integrated monitoring systems
• Fiber and copper cabling installation, termination, and testing
• Proficiency with fiber optics, structured cabling, and telecommunications infrastructure
• Working knowledge of basic security systems, including access control, CCTV, and facility monitoring systems

Education/Experience

• High School Diploma or greater
• 2-5 years of experience in the data center industry
• Proven hands-on experience with large commercial or industrial electrical and mechanical systems
• Strong fit for candidates with experience in the military with HVAC or Electrical training