What are the responsibilities and job description for the Front Desk-Thousand Oaks position at CorePower Yoga and Careers?
OUR PEOPLE POWER OUR PURPOSE
The CorePower team is the heartbeat of the company. W e prioritize our people first , and we are invested the employee experience so that to gether we can create an experience powerful enough to transform lives, including our own . We believe in the power of human connection, community, and going beyond th e transactional to mak e a pos i tive difference in people’s live s . Join our team and discover what happens when you ignite your intention to make a difference.
HOW WE SHOW UP
We are fiercely committed to our core values of empowering everyone, practicing gratitude, building community, growing forward and laughing together. These c ore value s align us in service of CorePower’s higher purpose – to power love from the inside out. They are our guiding principles; internal agreements we make as a CorePower team about how we interact with each other and our students. Living our core values means they guide all our activities, define our workplace culture, and ensure there are no missed opportunities to fulfill our higher purpose.
We embrace our differences and foster an inclusive space where everyone can reach their full potential. We uplift, inspire and guide one another. We make time to share the power of yoga together, celebrate milestones and find joy in the present moment.
POSITION SUMMARY
A CorePower Yoga (CPY) Front Desk Team Member works with the Studio Manager and Studio Assistant to create an extraordinary customer experience. The Front Desk Team Member conveys a welcoming presence while in the studio and performs administrative tasks that result in a premium customer service for our students. Front Desk Team members have the opportunity to deepen their connection with CPY through yoga practice, by taking advantage of a deeply discounted yoga membership.
ESSENTIAL JOB DUTIES
Provide superior customer service via admin support.
Effectively use Zenoti for class check-in, retail purchases, and student account support.
Provide excellent customer service by promptly responding to student needs and concerns, and connecting students with the appropriate studio staff who can resolve their issue.
Comply with expectations for substitution, no-show policy and other guidelines as outlined by the Employee Handbook, and outlined by studio management.
Maintain and support a positive working relationship with peers, instructors and managers by offering and accepting feedback.
Must be respectful of, and at all times compliant with, CPY rules, policies and procedures and management direction as stated in the Employee Handbook.
Follow cleaning guidelines to create a positive working environment.
SKILLS & QUALIFICATIONS
Excellent oral communication skills, professionalism and exceptional interpersonal skills are essential for maintaining the high level of customer service required for the position.
A passion for the yoga lifestyle is strongly preferred but not required.
The Front Desk Team Member may be required to perform manual cleaning work and must be able to engage in physical activity for 1.5 to 3 hours at a time, lift 15 lbs and reach overhead.
THE PERKS
Free All Access Membership - use anytime, in studio or online
Free All Access Membership for a Plus One - bring someone along!
Retail Discounts
Continued Education Offerings
Access to Employee Assistance Program (EAP)
1.5x Holiday Pay: Earn time-and-a-half pay for hours worked on New Year’s Day, Thanksgiving Day, and Christmas Day.
WHO WE ARE
At CorePower Yoga, we live our power by showing the world the incredible life-changing things that happen when you root an intensely physical workout in the mindfulness of yoga. This is our promise. We are the nation’s largest yoga studio brand with over 200 locations across the country, digital livestream and on-demand classes, and thousands of passionate yoga teachers sharing the transformative power of our practice.
As a team, we love seeing the magic that happens in a CorePower Yoga class when physical meets mindful and strive to create a work environment that mirrors the balance, empowerment and community experienced in our yoga studios.
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. CorePower Yoga is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ , veterans & individuals with disabilities.
CorePower Yoga provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact Human Resources at help.corepoweryoga.com.