IT Project Coordinator

Description:

Role & Responsibilities:

• Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
• Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
• Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
• Manage, Maintain and coordinate software assets for existing approved software.
• Respond to requests for technical assistance via phone, chat or email for Software assets.
• Assist in facilitating software requests for existing approved software.
• Research questions using available information resources.
• Advise user on appropriate action.
• Follow Information Technology process, standard, governance and procedures.
• Follow up with customers and users to ensure complete resolution of issues.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

Qualifications & Educational Requirements:

• General knowledge of the organization's policies and procedures
• General knowledge of software licensing and asset management methodologies and tools
• Knowledge of technology asset life cycle management processes
• Ability to maintain accurate documentation and records.
• Demonstrated ability to work collaboratively in teams and across organizations
• Demonstrated ability to balance, prioritize and organize multiple tasks
• 1-2 years of experience in project coordination
• Experience with ServiceNow
• Experience with Google Suite

Skills

• Familiar with IT ticketing, service desk, and asset management systems
• Working knowledge of fundamental operations of relevant software, applications and collaboration tools such as Google and Microsoft suite.
• Related experience and training in troubleshooting and providing customer support
• Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
• Knowledge and experience of customer service practices, including communication skills.
• Ability to work independently and maintain levels of productivity
• Being detail-oriented and capable of delivering a high level of accuracy
• Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
• Familiar with a variety of IT concepts, practices, and procedures

Notes:

Onsite

At this time position will be fully onsite but could change to hybrid.

8:00 AM - 5:00 PM

Job Type: Contract

Pay: $27.00 - $29.50 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Ability to Commute:

• Phoenix, AZ 85009 (Preferred)

Ability to Relocate:

• Phoenix, AZ 85009: Relocate before starting work (Preferred)

Work Location: In person

Salary : $27 - $30