Client Success Manager Enterprise (CSM III) 

About Coreforce

Coreforce partners with law enforcement, fire, EMS, and public-sector agencies to deliver mission-critical technology that enhances safety, accountability, and operational effectiveness. Our solutions support agencies across the country in high-visibility, high-impact environments where performance and reliability matter.

We are seeking a Client Success Manager III (CSM III) to manage our largest and most complex enterprise public-safety accounts.

The Role

The CSM III serves as a strategic advisor and executive liaison for Coreforce’s highest-value clients.

This role owns the post-implementation lifecycle for enterprise agencies — driving adoption, retention, expansion, and long-term partnership value — while proactively managing risk in complex, multi-site, mission-critical deployments.

This is a strategic, executive-facing position requiring consultative leadership and operational fluency.

What You’ll Do

Own Strategic Enterprise Accounts

• Serve as the primary strategic owner for primarily Tier 0,1 &2 enterprise level public-safety agencies
• Build trusted relationships with Chiefs, Sheriffs, CIOs, and executive stakeholders
• Act as the point of accountability and VoC across Client Success, Product, Support, and Executive Leadership

Drive Retention & Expansion

• Own renewal strategy and forecasting for assigned accounts
• Identify and mitigate risk early to protect ARR
• Drive multi-year renewals, expansion, and cross-sell opportunities

Lead Executive Engagement

• Conduct Executive Business Reviews and strategic planning sessions
• Translate product capabilities into operational outcomes
• Align client priorities with product roadmap and long-term value realization

Manage Risk & Escalation

• Proactively identify risks
• Lead executive-level escalation management and resolution strategy

Compensation

• Base Salary: $125,000
• Variable Incentive: 15%

On-Target Earnings (OTE): $144,000

Qualifications

To be considered, candidates must have:

• 7 years in Client Success, Enterprise Account Management, or Strategic SaaS roles
• Experience supporting public-safety, GovTech, or regulated enterprise environments preferred
• Demonstrated success managing large, complex accounts with executive stakeholders
• Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy
• Executive-level communication and presentation skills
• Ability to manage ambiguity and lead through complex, cross-functional challenges
• Ability to travel  40%   /-

Salary : $125,000 - $140,000