What are the responsibilities and job description for the Client Success Manager - Enterprise (CSM III) position at Coreforce?
Client Success Manager - Enterprise (CSM III)
Apply today to join Coreforce, where your Client Success expertise makes a real impact.
Join Our Team as a Client Success Manager - Enterprise (CSM III)
Company: Coreforce
Location: Remote
Job Type: Full-time
Salary: Based on Experience
Company Overview:
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Client Success Manager - Enterprise (CSM III) – Build Your Career with Purpose
Join Coreforce and use your client success skills to support innovative technology that strengthens communities.
Why You’ll Love Working Here:
- 15 PTO days floating holiday
- Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
Responsibilities:
- Serve as the primary strategic owner for primarily Tier 0,1 & 2 enterprise level public-safety agencies.
- Own renewal strategy and forecasting for assigned accounts.
- Drive multi-year renewals, expansion, and cross-sell opportunities.
- Conduct Executive Business Reviews and strategic planning sessions.
- Proactively identify At-Risk accounts and lead executive-level escalation management and resolution.
Qualifications:
- 7 years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
- Demonstrated success managing large, complex accounts with executive stakeholders
- Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy
- Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking
- Experience supporting public-safety, GovTech, or regulated enterprise environments preferred
- Ability to travel 40% /-
Salary : $125,000 - $140,000