What are the responsibilities and job description for the Workforce Management (WFM) Analyst position at CoreCivic?
At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Workforce Management (WFM) Analyst. Come join a team that is dedicated to making an impact for the people and communities we serve.
The WFM Analyst is a subject matter expert of the workforce management solution (WFMS) system, with working knowledge of operational practices, procedures, systems and initiatives and how they interact with the workforce management solution system. Assists in the review, development and deployment of new workforce management applications and processes. Supports the Operations team by providing metrics, data analysis and recommendations on business initiatives which support process improvement, scaling and efficiencies and are responsive to the changing needs of the organization.
Essential Functions
The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.
The WFM Analyst is a subject matter expert of the workforce management solution (WFMS) system, with working knowledge of operational practices, procedures, systems and initiatives and how they interact with the workforce management solution system. Assists in the review, development and deployment of new workforce management applications and processes. Supports the Operations team by providing metrics, data analysis and recommendations on business initiatives which support process improvement, scaling and efficiencies and are responsive to the changing needs of the organization.
Essential Functions
The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.
- Works within the organization to understand and gather scheduling requirements for the assessment, deployment and on-going system maintenance.
- Works with WFMS consultants (internal and external) during any "build" phase to fully understand how the product is designed and the solution built.
- Aggregates data and produces standard or customized reports for use by facility and FSC management.
- Collaborates with others to develop standard reporting and metrics, and to provide new tools in support of the organization.
- Conducts WFMS training and provides on-going advisory support to direct system users and management.
- Analyzes processes and data to ensure effective resource planning and utilization to meet service and financial objectives with recommendations for process/system enhancements.
- Analyzes staffing patterns and integrates forecasts for resource planning using automated workforce management software.
- Develops solutions involving unstructured environments. Makes recommendations that support the standardization of methods, procedures, equipment and facilities.
- Conducts regular audits of staffing and shift data and reports on issues to be addressed.
- Reviews data access rules across WFM program to ensure staff has correct system access.
- Provides analysis of facility's workforce management performance.
- Prepares and delivers presentations and written reports to management on workforce management performance and efficiency.
- Represents Staffing and Workforce Management on workgroups and project teams.
- Acts as liaison between departments on items related to Staffing and Workforce Management.
- Domestic U.S. travel may be required.
- Graduate from an accredited college or university with a Bachelor's degree in Business, Operations Management or related field is required.
- 2 years of operational analytics, process improvement, preferably within a workforce management system, or other related experience is required.
- Additional years of related experience may be substituted for the required education on a year-for-year basis, up to two years.
- Experience with UKG WFM PRO or Kronos Workforce Central and Telestaff preferred.
- 1 years of correctional industry experience preferred.
- Ability to work independently while at the same time being team focused.
- Strong analytical, oral and written communication and interpersonal skills required.
- Excellent problem solving and decision-making skills required.
- Knowledge of workforce management theory and best practices preferred.
- Demonstrated proficiency in Microsoft Office applications, especially Microsoft Excel, is required.
- Ability to travel is required.