Customer Service Representative

Privately-owned, family-run business in the midst of dynamic growth seeking to hire a full time customer service and sales support professional. As a company, we seek to cultivate an atmosphere in which employees are encouraged to develop their skills, to contribute meaningfully to our changing and evolving business, and to balance their work obligations in such a way that they can also whole-heartedly participate in their communities and invest in their families. Our primary concern is that every customer we interact with perceives our single-minded focus on exceeding their expectations as we meet their unique chemical needs. We seek to build a team in whom the values of trust, safety, speed and innovation are always our driving focus. The customer service and sales support professional CORECHEM seeks to hire would be required to embody these same values. This individual would be responsible for working as a part of our customer service team to address the daily needs of our customers and would also work in coordination with the sales department to receive, follow up on, quote, and covert new leads in to continuing business.

As an organization, CORECHEM would, in turn, seek to offer this new hire:

• Training in providing an excellent customer service experience to each customer we interact with, both in person and by phone or email.
• Education in our expansive product offering, to enable this hire to effectively assist our sales team in converting leads into on-going business.
• Compensation commensurate with industry and experience to include: hourly pay (PAY RANGE: $18-$20 per hour, dependent on experience), PTO accrual, vacation, health insurance, and retirement benefits.

This position would be ideal for an individual with:

• Eagerness to bring excellence and excitement to each customer interaction
• Problem solving and creative skills to overcome difficulties and obstacles in meeting customer’s needs
• Phone based selling skills, to allow this individual to cross train between our customer service and sales department
• Organizational and time management skills necessary to effectively manage both urgent daily tasks and longer term, ongoing projects and follow up.
• Excellent communication and computer skills (spanning phone, email, and basic Microsoft Office suite software)

Please note: CORECHEM Inc. is a DRUG FREE WORKPLACE. All employees and applicants will be required to submit to drug testing as a condition of employment and will be required to submit to the requirements of the "Tennessee Drug Free Workplace Program" (details can be found here https://www.tn.gov/content/dam/tn/workforce/documents/injuries/0800-02-12.20180506.pdf)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to successfully clear a background and drug screen?

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20