RETAIL SUPERVISOR - DINING SERVICES

Ithaca, NY, United States

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Job Description

Job Summary:

Ithaca College Dining Services is seeking a Retail Outlet Supervisor. These individuals are leaders in the units who deliver outstanding customer service, help customers navigate Grubhub, and support the unit in setup, supply and product maintenance, cleanup and closedown.

Supervision

This position reports to the Assistant Manager for Satellite Retail.

Job Responsibilities

• Lead operations and student staff in day-to-day operations.
• Provide outstanding customer service to students, staff, faculty, and guests.   
• Greet guests with a warm, friendly demeanor.   
• Fulfill customer orders via Grubhub: receive orders; complete orders accurately to customer specification and with high service rate; package orders; identify ready orders for customers and ensure their receipt of order.
• Prepare food and beverage orders with swiftness and accuracy.
• Model accurate, safe, efficient, and pleasant performance expectations for student and temporary staff.  
• Maintain knowledge of all menu offerings, including ingredients, preparations, and allergens.   
• Comply with HACCP regulations and procedures.   
• Set up serving stations with all required menu items, service utensils, food and beverage containers, utensils, condiments, and items for cleaning and sanitizing.    
• Maintain clean and sanitized workstations, cleaning as necessary and when required by standard operating procedures.   
• Assist guests with special requests.  
• Communicate often, clearly, and professionally with co-workers and management.  
• Perform inventory, stocking, and requisitions as needed.  
• Learn and adhere to all food preparation guidelines established by the culinary leadership team for Ithaca College Dining Services.  
• Develop and demonstrate a multicultural awareness and cultivate an inclusive, diverse, and respectful Ithaca College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College. Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.  
• Other duties as assigned.
  
  

Required Qualifications:  

• High school diploma or equivalent and six months previous experience working in a food service operation or other relevant setting.  
• Excellent customer service aptitude.  
• Strong interpersonal and communication skills and the ability to provide excellent customer service while working effectively and respectfully within a diverse and inclusive environment.  
• Ability to work a flexible schedule, including nights, weekends, overtime, and some holidays.  
• The position is considered to be essential during emergency situations and the incumbent is subject to being requested to report to work.
  
  

 Preferred Qualifications:  

• Additional education and barista/cashier experience preferred.  
• ServSafe Certification.  
• Working knowledge of food preparation procedures and equipment, proper sanitation, and HACCP procedures. 
  
  

This position is 40 hours per week, 52 weeks per year.

Application Instructions

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Rate

$23.00 per hour

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental
• Generous Paid Time Off Policies
• 403B Retirement Savings Plan with Matching Employer Contribution
• EAP
• Flexible Work Plans
• Educational Benefits
• Career-Enhancing Trainings
• For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness
  
  

In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.

The position is considered to be essential during emergency situations and the incumbent is subject to being requested to report to work.

About Us

At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

If you need reasonable accommodation for any part of the application and hiring process, please contact our ADA Coordinator, Linda Koenig, at lkoenig@ithaca.edu or 607-274-7761. We ask that requests for accommodations be made as soon as possible.

To learn more about Ithaca College, visit us at http://ithaca.edu

Job Info

• Job Identification 3672
• Job Category Auxiliary Operations
• Posting Date 06/03/2026, 05:55 PM
• Degree Level High School Graduate
• Job Schedule Full-time
• Locations 953 Danby Road, Ithaca, NY, 14850, US
  
  

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PART-TIME CASUAL - DINING SERVICES

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Currently seeking Part-Time Casual positions such as Cooks, Sous Chef, Bakers, Food Prep Workers, Catering Servers, Cashiers, Food Service Workers, Barista's, Utility Workers and other various opportunities within the Ithaca College Dining Services Units. You tell us your availability and we'll schedule from there!