What are the responsibilities and job description for the Desktop Support Analyst position at Core Technology Solutions?
We are seeking a talented Desktop Support Analyst for a long term assignment with our client, a leading insurance organization in Florence SC.
If you are a desktop support technician who is seeking an opportunity to expand your skills working with one of the largest IT employers in South Carolina, this may be the place for you!
**This is an ONSITE position in Florence SC. Only candidates local to Florence SC or within a comfortable commuting distance should apply
**This job requires the completion of a government clearance. US Citizen Work Status Required.
What you will do in this role:
- Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
- Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines.
- Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
- Ensures proper configuration and adherence to security configurations and settings.
- Tests, troubleshoots, maintains, modifies, validates and documents application packages.
- Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
Education/Experience required:
- Associates Degree in Computer Science or related field, OR 2 extra years of technical operations support experience.
- 2 years of Technical operations experience
- Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users.
- Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
- A or Network Certification preferred.
- Customer Service and good communication skills.
Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities.
Ask about our Employee Referral Program! We offer fees for any placement of referred candidates. Please inquire about details.