What are the responsibilities and job description for the Customer Service Specialist position at Core Talent Services?
Customer Service Representative
Location: Birmingham, AL
Employment Type: Full-Time
Compensation: Competitive, based on experience
About the Opportunity
We are partnering with an established company serving customers across the Southeast to find a Customer Service Representative who will play a key role in coordinating customer orders from initial entry through final fulfillment.
This is a highly organized, customer-facing position that works closely with customers, sales teams, internal operations, distribution locations, and third-party transportation partners. The ideal candidate is someone who can confidently manage multiple priorities, communicate clearly, and keep orders moving accurately and on schedule.
What You'll Do
- Enter and process customer orders accurately and efficiently
- Coordinate pickup and delivery schedules with customers, internal teams, and third-party transportation providers
- Communicate with dispatchers, drivers, vendors, sales representatives, and internal operations teams to ensure orders are fulfilled on time
- Monitor order details and resolve issues that could impact timing, accuracy, or customer satisfaction
- Maintain accurate information within the company's ERP/order management system
- Gather and verify information from multiple systems and documents for order entry
- Ensure order information is accurate for invoicing and billing
- Provide professional, responsive customer service throughout the fulfillment process
- Assist with additional operational and customer service needs as assigned
What We're Looking For
- High school diploma or equivalent required
- 2-5 years of experience in customer service, order processing, logistics, fulfillment, dispatch, or a related field
- Strong communication and interpersonal skills
- Excellent organization and attention to detail
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Comfortable working independently and making decisions within established processes
- Strong Microsoft Office skills
- Experience working with an ERP, order management, or similar business system is a plus
- Experience coordinating transportation, deliveries, or logistics is highly preferred
The Ideal Candidate
You may be a great fit if you enjoy being the person who keeps things moving. This role is ideal for someone who is highly organized, comfortable juggling multiple conversations and priorities, and takes pride in getting the details right.
Experience in customer service, logistics, transportation, dispatch, order entry, distribution, inside sales, or operations could translate particularly well.
Salary : $40,000 - $45,000