Operations Coordinator

Job Overview

We are seeking a highly organized and proactive Operations Coordinator to support the daily operations of our cleaning company. This role is responsible for coordinating schedules, managing communication between clients and cleaning staff, ensuring service quality, and helping keep operations running efficiently.

The ideal candidate is detail-oriented, excellent at multitasking, and comfortable working in a fast-paced service environment.

Key Responsibilities :

Operations & Scheduling

• Coordinate daily cleaning schedules for residential and/or commercial clients
• Assign jobs to cleaning teams and ensure proper coverage
• Monitor staff attendance and manage last-minute schedule changes
• Optimize routes and schedules to improve efficiency

Client Coordination

• Serve as a point of contact for client inquiries, service requests, and scheduling changes
• Confirm appointments and communicate service updates to customers
• Address client concerns and escalate issues when necessary

Team Support

• Communicate daily assignments and expectations to cleaning staff
• Track job completion and verify service quality
• Assist with onboarding and training coordination for new cleaners
• Maintain clear communication between field teams and management

Administrative Duties

• Maintain service records, job logs, and operational reports
• Track supplies and coordinate inventory needs
• Assist with payroll inputs, timesheets, and performance tracking
• Support management with operational improvements and process updates

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred)
• 1–3 years experience in operations coordination, scheduling, or office administration
• Experience in cleaning, facilities, logistics, or service industries preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Proficiency with scheduling software, CRM systems, or Google Workspace/Microsoft Office
• Spanish speaking is a plus.

Skills

• Time management and prioritization
• Problem-solving and quick decision-making
• Team coordination and leadership support
• Attention to detail
• Customer service mindset

Work Environment

• Hybrid with frequent communication with field staff
• May require occasional early mornings, evenings, or weekend coordination depending on service schedules

Job Types: Full-time, Part-time

Pay: From $27.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Experience:

• Operations management: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: Hybrid remote in New York, NY 10012

Salary : $27