What are the responsibilities and job description for the Inside Sales Representative position at Core Lifting?
Brief Description
The Inside Sales Representative is the primary internal point of contact for Core Lifting's customers and a key partner to our outside sales and field team. This role is responsible for managing inbound inquiries, preparing quotes, processing orders, and providing product guidance across Core Lifting's full line of lifting, rigging, and below-the-hook equipment. The ideal candidate is driven, technically curious, and thrives in a fast-paced environment where building real customer relationships matters.
Job Duties
- Handle inbound calls, emails, and web inquiries for products, pricing, and availability
- Prepare and follow up on quotes for the full Core Lifting product line including rigging, hoists, shackles, wire rope, and below-the-hook equipment
- Process sales orders accurately and coordinate with vendors and internal teams to meet customer lead times
- Build and maintain strong customer relationships through consistent, knowledgeable, and responsive service
- Partner closely with outside sales representatives and field personnel to support active accounts and pursue new opportunities
- Maintain accurate customer, account, and order records in our internal systems (training provided on MIS by Accutech)
- Identify upsell and cross-sell opportunities within existing accounts
- Assist customers with product identification, selection, and technical questions
- Coordinate with management on pricing, margins, and special order items
- Other duties as assigned
Education
A high school diploma or GED is required. Technical school, industry certifications, or military experience is a plus.
Experience & Skills
- 2 years of experience in inside sales, customer service, or a related customer-facing role
- Experience in lifting, rigging, industrial distribution, oil & gas, or related industries strongly preferred
- Strong written and verbal communication skills
- Ability to read and interpret product specifications and technical documentation
- Proficient in Microsoft Office Suite (Excel, Outlook, Word)
- Experience with ERP, CRM, or order management systems is a plus — training on internal systems provided
- Detail-oriented, self-motivated, and able to manage multiple priorities simultaneously
- Must successfully complete a background check and drug screen
About Core Lifting
Core Lifting of Houston is a Houston-based distributor of lifting, rigging, and below-the-hook equipment, proudly serving the oil & gas, petrochemical, offshore, construction, and marine industries. We are a family-owned company built on relationships, technical expertise, and a genuine commitment to our customers and our team.
Why Join Core Lifting?
- Family-Owned Culture — Work for a company where leadership knows your name and your contributions are recognized
- Technical Product Line — Sell equipment that matters in demanding industrial environments
- Collaborative Team — Work hand-in-hand with outside sales and field personnel in a tight-knit environment
- Room to Grow — Build your product knowledge and grow your career in a stable, expanding business
- Market-Competitive Pay — Compensation commensurate with experience
- Comprehensive Benefits — Health insurance, paid time off, and 401(k)