Associate Account Manager

Who we are

We are a fashion-forward housewares company that is looking for the best and brightest to join our talented team in the heart of New York City. We pride ourselves on bringing the best to market, being the best place to work, and to always improving. Sound like somewhere you want to build your career? Keep reading to learn more about us!

We manufacture and sell kitchenware and hydration products for all types of retailers - from national chains all over the world to independent shops in small towns throughout the US. We are proud to have built an incredible team of diverse people over the last 13 years in our offices throughout the world. As our business continues to grow, we are in search of passionate and talented candidates to join our Account Management team.

Who you are

You-- an entrepreneurial spirited individual looking for unlimited growth opportunity. Looking for a fast-pace environment that will keep you motivated and on your toes! You have previous experience as a Associate Account Manager in the housewares industry. You are collaborative, detail-oriented person who is highly organized, efficient, and creative. You can prioritize workload effectively and demonstrate ability to meet challenging deadlines. You enjoy traveling (internationally and domestically)!

The Role

We are looking for a Associate Account Manager to create long-term, trusting relationships with one of our big box customers. The Associate Account Manager’s responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and executing administrative processes. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience.

Responsibilities

• Support the Senior Sales contact for all customer account management matters
• Resolving customer issues and complaints
• Managing communications between key clients and internal teams
• Planning and preparing presentations for account meetings
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Review internal documents to ensure accurate inventory, customer orders and timely order fulfillment
• Support product development process, through sample review. Communicate needs with factories as well as ensure timelines are met.
• Execute item set up procedures, ensuring accuracy and retailer requirements are met.
• Assist in developing new business with existing clients and/or identify areas of improvement to meet sales quotas
• Assist with challenging client requests or issue escalations as needed

Skills

• 2-4 years’ experience as an Account Manager, Junior Account Manager, Sales coordinator, or relevant role
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• Understanding of retailer accounts and their position in the industry
• Eagerness to learn and grow your business
• Excellent verbal and written communication skills
• Solid experience with MS Office (particularly MS Excel and PowerPoint)
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• BA/BS degree in Business Administration, Sales or relevant field

Benefits:

• Competitive pay, based on experience level
• Performance based generous bonuses and raises evaluated annually
• Health, Vision, Dental Insurance
• 401k with matching policy
• Generous vacation policy
• Open kitchen stocked with snacks and gourmet freshly ground coffee