What are the responsibilities and job description for the DP System Field Service Manager position at Core Group Resources?
DP System Field Service Manager
Job Summary
This role oversees the full service lifecycle—installation, commissioning, preventive maintenance, troubleshooting, upgrades, and technical support—while managing a team of Field Service Engineers/Technicians. You’ll be the primary technical escalation point and a key interface between vessel teams, shipyards, and internal engineering.
Responsibilities
Lead and mentor a team of DP Field Service Engineers and Technicians to ensure safe, high-quality service execution.
Plan and coordinate onboard commissioning, repairs, upgrades, troubleshooting, and preventive maintenance activities.
Serve as the technical escalation point for complex DP/vessel control issues encountered in the field.
Coordinate with vessel operators, shipyards, and offshore stakeholders to schedule and deliver service work with minimal downtime.
Support acceptance and validation activities including FAT/CAT/SAT as required.
Ensure compliance with OEM work instructions, class/flag expectations, and HSE requirements.
Review and approve service reports, ensuring accurate documentation, traceability, and clear closeout.
Partner with internal teams to support spare parts planning, warranty workflows, and service logistics.
Assist with onboarding and training for junior service staff; drive consistent processes and standards.
Provide structured field feedback to engineering/product teams to support continuous improvement.
Support budgeting, cost control, and resource planning for field service operations.
Requirements
Strong knowledge of Dynamic Positioning systems, marine vessel operations, and marine control/propulsion fundamentals.
Hands-on experience supporting DP-related equipment such as sensors, position reference systems, and vessel control interfaces.
Demonstrated experience leading field service personnel (supervisor/lead/manager level).
Proven troubleshooting capability across electrical, electro-hydraulic, PLC-based, and/or propulsion-adjacent systems.
Willingness to travel onboard/offshore as needed (typically <10%).
Nice-to-Have
Technical degree or equivalent experience in Marine, Mechanical, or Electrical Engineering (or similar).
Experience in offshore marine environments (e.g., DP vessels, drilling, subsea, offshore construction).
Exposure to dock trials, sea trials, vessel integration, and commissioning projects.
Prior service in U.S. Navy, U.S. Coast Guard, or commercial marine engineering environments.