Front Desk & Billing Support Representative I

Job Description

About Core Fiber Partners

Core Fiber is a growing telecommunications company dedicated to delivering reliable, high-speed internet and connectivity solutions to the communities we serve. Through our family of regional brands, we focus on building strong local relationships while providing the technology and infrastructure customers depend on every day.

We operate across multiple states, bringing fiber-forward innovation, dependable service, and customer-focused support to residential and business clients alike. Our team is committed to expanding broadband access, improving network performance, and ensuring our customers stay connected to what matters most.

At Core Fiber, we believe our people are the foundation of our success. We foster a culture built on accountability, collaboration, and continuous improvement. Whether in the field, supporting customers, or driving strategy behind the scenes, every team member plays a vital role in delivering exceptional service and strengthening the communities we serve.

If you’re looking to grow your career in a fast-paced, evolving industry where your work makes a real impact, Core Fiber may be the right place for you.

Job Description

The Front Desk & Billing Support Representative I serves as the primary point of contact for customers visiting a company office location. This entry-level position provides front desk reception, customer account support, payment processing, and administrative assistance while delivering exceptional customer service. The role supports daily office operations, assists customers with account-related inquiries, and maintains accurate customer records in accordance with company policies and procedures.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Customer Service & Front Desk Operations

• Greet and assist customers in a professional, courteous, and customer-focused manner.
• Answer general questions regarding company services, billing, and account information.
• Direct customers to appropriate departments when specialized assistance is required.
• Maintain a welcoming and professional office environment.
• Respond to customer concerns and requests while escalating issues as necessary.

Billing & Account Support

• Accept and process customer payments using approved systems and procedures.
• Assist customers with billing inquiries and account maintenance requests.
• Update customer account information and document customer interactions accurately.
• Support service order requests, account changes, and other administrative customer transactions.
• Maintain confidentiality of customer and financial information.

Administrative Support

• Assist with daily office administrative functions.
• Maintain customer records and filing systems.
• Coordinate incoming and outgoing correspondence.
• Assist with inventory tracking and office supply management.
• Support other customer operations activities as assigned.

Equipment Support

• Assist customers with equipment pickups, returns, and exchanges.
• Provide basic customer education regarding company equipment and services.
• Coordinate with technical support personnel when escalation is required.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education & Experience

• High school diploma or equivalent required.
• One year of customer service, administrative support, retail, banking, receptionist, call center, or related experience preferred.
• Cash handling or payment processing experience preferred.

Knowledge, Skills & Abilities

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy.
• Basic computer skills, including Microsoft Office applications.
• Ability to learn customer management, billing, and telecommunications systems.
• Ability to maintain confidentiality and professionalism.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to sit or stand for extended periods.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to occasionally lift and move materials or equipment up to 25 pounds.
• Work is performed primarily in an office environment with frequent interaction with customers, vendors, and employees.
• May experience periods of high customer traffic requiring multitasking and prioritization.

Pay: $35,440.00 - $53,160.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Were you referred by a current employee? If so, who referred you?

Work Location: In person

Salary : $35,440 - $53,160