What are the responsibilities and job description for the Patient Scheduling Coordinator position at Core Endodontics?
Overview
We are seeking a friendly, organized, and detail-oriented Patient Scheduling Coordinator to join our dental team. As the first point of contact for our patients, you will play a key role in creating a positive experience by managing appointments, verifying insurance, answering phones, and ensuring smooth daily operations at the front desk.
Responsibilities
- Key Responsibilities:
- Greet and check in patients with a warm, professional demeanor
- Answer incoming calls and respond to inquiries about appointments, procedures, and general information
- Schedule, reschedule, and confirm appointments using dental scheduling software
- Verify insurance eligibility and benefits prior to appointments
- Collect and process co-pays and account balances
- Maintain accurate and up-to-date patient records
- Coordinate with clinical staff to optimize the appointment schedule and minimize downtime
- Handle cancellations and no-shows in accordance with office policy
- Ensure the waiting area and front desk are clean, organized, and welcoming
- Assist with billing and claims submission if needed
- Uphold patient confidentiality and HIPAA compliance
Qualifications:
- High school diploma or equivalent (some college or dental office training preferred)
- 1 year of experience in a dental or medical office front desk role preferred
- Knowledge of dental terminology, procedures, and insurance plans is a plus
- Proficiency with dental practice management software
- Excellent verbal and written communication skills
- Strong attention to detail and time management skills
- Ability to multitask and stay calm under pressure
- Professional, friendly, and customer-focused demeanor
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Experience:
- Appointment scheduling: 1 year (Preferred)
- Insurance verification: 1 year (Preferred)
Work Location: In person
Salary : $24