What are the responsibilities and job description for the Dispatcher position at Core Concrete?
Overview
The Dispatcher reports directly to the Dispatch Manager and is responsible for the safe dispatching of quality ready-mix concrete deliveries, for providing a professional level of customer service with all customers; and for assisting the manager in safely and efficiently maintaining and operating the ready-mix concrete plant facilities.
Responsibilities
- The Concrete Dispatcher will constantly be in communication with Core Concrete customers, plant personnel and sales personnel
- Working in a high call volume environment, the concrete dispatcher will spend nearly the entirety of the workday making and answering phone calls and managing electronic concrete dispatching schedules
- Communicates professionally with outside customers, sales personnel, and plant personnel regarding scheduled deliveries
- Must be able to accurately and confidently facilitate orders based upon jobsite locations and terrains, weather, truck capacities and timing parameters
- Must always present exceptional customer service skills
- Ability to communicate and answer customer comments, questions, and concerns
- Must be able to think critically as issues and conflicts arise
- Will assist with customer payments when necessary
- Continuous monitoring, data entry, adding, and changing orders within scheduling software accurately and efficiently
Qualifications
- The ideal candidate must exhibit excellent organizational skills, computer savviness and exceptional customer service skills
- Must be comfortable and confident working in a fast -paced environment
- Must be able to work overtime and weekends as required
- Computer skills and phone etiquette is required
- Must be able to sit/ stand for an extended period in front of computer monitors
- Prior experience in a dispatcher role, preferably in the concrete division, or equivalent industry experience
- Willingness to work in a team environment and assist co-workers and or supervisors with other duties as needed
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $40,000 - $70,000