What are the responsibilities and job description for the Patient Care Coordinator position at Core Care Plus Rehab, LLC?
We are seeking a warm, organized, and proactive Patient Care Coordinator to manage the front-line operations of our practice. This is a full time position. You are the first face and voice our patients interact with during their recovery journey.
This is not an entry-level reception role. We are looking for someone who already understands the fast-paced flow of a musculoskeletal clinic, knows how to handle high daily patient volume, and can confidently manage high-frequency scheduling without letting care plans drop off.
Primary Responsibilities
- Front Desk Operations: Warmly greet patients, manage intake forms, check patients in/out, and maintain a clean, welcoming reception area.
- Active Schedule Management: Schedule multi-visit care plans, manage cancellation/wait lists, and follow up with unscheduled patients to keep them on track with their treatment goals.
- Insurance & Payments: Collect co-pays, deductibles, and co-insurance at the time of service; verify patient eligibility prior to initial evaluation.
- Therapist Liaison: Work closely with our physical therapy team to ensure patient flow stays on schedule and authorization limits are tracked.
Required Qualifications (Strictly Enforced)
- Required Experience: Minimum 2-3 years in a Physical Therapy, Chiropractic, Orthopedic, or Pain Management office. (Resumes without relevant outpatient clinic experience will not be reviewed.)
- High-Volume Scheduling: Proven ability to manage multi-therapist schedules and keep cancellation rates low.
- Communication Skills: Empathetic listener who can interact comfortably with patients in physical pain while keeping clinic boundaries firm.
- Tech Savvy: Familiarity with outpatient EMR/scheduling platforms (Prompt or WebPT are preferred).
How to Apply
To be considered for this position, please submit your resume along with a cover letter explaining why you are interested in this position. Applications without a cover letter either in the resume or uploaded separately will not be reviewed
Pay: $23.00 - $28.00 per hour
Benefits:
- Employee discount
- Health insurance
- Professional development assistance
Application Question(s):
- Have you worked in a physical therapy office before?
- Have you used Prompt, WebPT, or similar EMR software?
Experience:
- Medical office: 2 years (Required)
Ability to Commute:
- Maywood, NJ 07607 (Required)
Work Location: In person
Salary : $23 - $28