Mitigation Manager

Job Overview
WB Arthur Restoration is growing, and we’re looking for a strong, hands-on Mitigation Manager to lead our mitigation department with excellence, integrity, and heart. We are a restoration company built on trust, teamwork, and genuine care for our clients during their most stressful moments. If you’re a leader who thrives in fast-paced environments, knows mitigation inside and out, and believes in developing people - not just processes - this is the place for you.

About W.B. Arthur Restoration

Our mission is simple: to restore more than just property - we restore peace of mind. Every project, every client, and every team member matters. We show up with clarity, compassion, and accountability because that’s how trust is built and results are delivered.

Our Core Values guide everything we do:
Transparency | Communication | Teamwork | Accountability | Respect | Empathy

If these values resonate with you, you’ll feel right at home here.

Responsibilities

As the Mitigation Manager, you will oversee the full performance of the mitigation department, including field staff, scheduling, job quality, and KPI achievement. You’ll lead with professionalism, coach crews in real time, and ensure each job reflects our mission of restoring peace of mind.

• Lead and manage daily mitigation operations, ensuring high standards and strong productivity.
• Schedule jobs, crews, and equipment efficiently.
• Oversee job scoping, costing, and documentation for accuracy and completeness.
• Drive key performance metrics: response time, job cycle time, labor efficiency, and gross margin.
• Coach, mentor, and hold technicians accountable in alignment with company values.
• Enforce safety protocols, IICRC standards, and internal SOPs.
• Support hiring, onboarding, and training of new mitigation team members.
• Partner closely with Estimating and Project Management teams for smooth job transitions.
• Conduct job site inspections to ensure quality and team development.
• Manage equipment inventory, fleet needs, and maintenance.
• Participate in the on-call rotation and respond to emergency jobs when needed.

Qualifications

• 3 years of restoration mitigation experience
• 2 years of management experience OR proven experience leading a team
• IICRC WRT required; ASD, AMRT, or additional certifications preferred
• Strong knowledge of drying science, job documentation standards, and mitigation best practices
• Proven ability to motivate teams, enforce accountability, and elevate performance
• Excellent communication, time management, and decision-making skills
• Must excel in high-stress, fast-paced environments
• Valid driver's license and clean driving record

What Success Looks Like (KPIs)

• Fast and consistent response times
• Efficient job cycle duration
• Strong department gross margin
• High labor and equipment utilization
• Technician training completion and retention
• Positive customer satisfaction scores

Why You’ll Love Working Here

At WB Arthur Restoration, you’re not just managing a team - you’re shaping the experience of clients who need compassion, reassurance, and a trustworthy professional on their side. You’ll work with a company that values your leadership, supports your growth, and stands on principles of honesty, respect, and empathy.

Ready to Lead With Purpose?

Apply today and help us continue restoring peace of mind across Austin and the surrounding areas.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Professional development assistance
• Safety equipment provided
• Vision insurance

Experience:

• Water damage restoration: 3 years (Preferred)

License/Certification:

• Driver's License (Required)
• IICRC Certification (Preferred)

Work Location: In person

Salary : $50,000 - $60,000