Business Support Specialist

Summary

Reporting to General Manager, North Region, the Business Support Specialist is responsible for general office management, certain purchasing, capital project management, customer service functions, administrative support, and coordination of plant personnel as needed. The primary objective is to provide business operations and administrative support to plant management and the sales and marketing teams.

Principle Responsibilities/Key Results Areas

Procurement/Vendor support

Utilize the company's ERP systems to manage and process purchase orders from creation to issued to closed. This includes capital projects, regular plant requests, yearly blanket purchase orders, and corporate purchasing assistance where necessary. Negotiate payment terms and terms and conditions if needed with corporate procurement, legal, and insurance. Maintain vendor qualifications (safety and insurance expiration) with vendor management team.

Customer Support

Process monthly customer invoices, assist in developing sales and marketing efforts as necessary, and collect/analyze customer data as requested. Manage customer events and promotions locally, working with corporate sales and marketing functions. Enter and analyze data in SalesForce in assistance of the sales process.

Finance and Accounting Support

Assist accounting and finance processes at end of month by providing data, figures, recording accruals, weather, sales, and other information to support business processes. Integrate data into company data systems and ERP as necessary. Coordinate plant personnel to collect accurate data, acting as single point of information for the larger organization and organization data in an effective manner. Process monthly expense reports for management to ensure accurate data collection.

Capital Expenditures Support

Support plant management and engineering in the capital planning and expenditures process by organizing data, coordinating with project managers to collect scope, schedule, and cost monthly for work in process and planned projects. Analyze budget as necessary for future project planning. Coordinate regular meetings to keep forecasted budget up to date for capital and major maintenance projects. Communicate plans to larger organization, acting as single point of information for plant personnel as necessary.

Plant Office Management

Maintain office supplies office equipment, organization, appearance, and coordination as necessary. Answer telephones, process daily mail, maintain office supplies, filing, process and receive shipments, handle minor repairs/maintenance for office equipment, issue forms for safety shoes and safety glasses to employees, perform document and record management activities.

Administrative support

Provide training to personnel across the company. Provide training to all regional personnel on procurement, vendor qualification, expense reporting, customer invoicing, and capital expenditures processes. Other duties as assigned.

Requirements

Knowledge & Skills

Competencies

In addition to the Cordia values and core behavioral competencies, will demonstrate the following:

• Uses and maintains technical and professional knowledge, shares that knowledge with others, and recognizes/applies new technology in a cost-effective manner
• Uses technical and communication skills to solve problems and communicate issue resolutions
• Works independently and as a team member to accomplish self and teamwork goals and requirements
• Obtains and applies knowledge of competitive business practices in daily work activities and decision making
• Seeks and understands the customer/client's needs and focuses on meeting and exceeding their expectations
• Willing to do whatever it takes to get the job done
• Anticipates and accepts changes in the organization and adapts to meet the new requirements
• Committed to making the workplace safe and environmentally sound
• Willing to accept accountability for own decisions, performance, and behavior
• Volunteering - giving back to the community

Experience & Education

• Associates degree or BA/BS in business related disciplines or equivalent work experience