Loss Prevention Manager

At Town and Country Resort, creating memorable experiences begins with creating a safe environment. We are seeking an experienced Risk & Security Manager to lead the resort's safety, security, and risk management programs while supporting a culture of accountability, preparedness, and exceptional hospitality.

This position plays a critical role in protecting our guests, team members, property, reputation, and financial assets. The ideal candidate is an experienced leader who understands both operational risk and security management within a large resort, convention hotel, or hospitality environment.

Position Overview

The Risk & Security Manager is responsible for overseeing all aspects of resort security, workplace safety, risk mitigation, emergency preparedness, incident management, and asset protection. This leader partners closely with resort operations, People Services, Facilities, and Executive Leadership to proactively identify risks, reduce liability, and ensure compliance with applicable regulations and company standards. Salary range $85,000 -$95,000

Responsibilities

Essential ResponsibilitiesRisk Management & Safety

• Develop, implement, and oversee resort-wide risk management and loss prevention programs.
• Investigate guest incidents, workplace injuries, property damage claims, vehicle accidents, and liability matters.
• Coordinate workers' compensation reporting and collaborate with People Services on claim management and return-to-work programs.
• Analyze incident trends and develop corrective action plans to reduce risk and improve safety outcomes.
• Lead property safety inspections and audits.
• Ensure compliance with OSHA, Cal/OSHA, fire and life safety regulations, and company safety standards.
  
  

Security Operations

• Oversee daily security operations for a 24-hour resort environment.
• Lead, develop, and mentor the Security Team.
• Ensure appropriate coverage of guest areas, meeting space, restaurants, bars, parking facilities, pools, and back-of-house operations.
• Manage surveillance systems, access control programs, key control, and security technology.
• Conduct investigations involving theft, disturbances, misconduct, workplace violence concerns, and other security-related matters.
  
  

Emergency Preparedness & Response

• Maintain and oversee the resort's Emergency Response Plan and business continuity procedures.
• Coordinate emergency preparedness training, drills, and exercises.
• Serve as a key leader during emergency situations, severe weather events, medical incidents, and critical operational disruptions.
• Foster relationships with local law enforcement, fire departments, emergency medical services, and regulatory agencies.
  
  

Compliance & Leadership

• Partner with department leaders to identify operational risks and implement effective mitigation strategies.
• Support insurance renewals, claims management, audits, and regulatory inspections.
• Prepare detailed reports, investigations, and executive summaries.
• Participate as a member of the resort leadership team and contribute to operational decision-making.
  
  

Qualifications

Qualifications

• Minimum 5 years of progressive leadership experience in risk management, security, safety, loss prevention, or a related field.
• Hospitality, resort, casino, convention center, or large-scale property experience strongly preferred.
• Experience managing security operations in a 24-hour environment.
• Strong knowledge of OSHA, Cal/OSHA, workers' compensation, liability management, incident investigation, and emergency preparedness.
• Proven ability to lead teams, conduct investigations, and manage complex situations with professionalism and discretion.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with security technology, surveillance systems, incident reporting systems, and Microsoft Office applications.
• Valid California driver's license required.
  
  

Preferred Qualifications

• Bachelor's degree in Risk Management, Criminal Justice, Occupational Safety, Hospitality Management, Business Administration, or related field.
• Professional certifications such as ARM, CSP, CPP, PSP, CHPA, or similar credentials.
• CPR, AED, and First Aid certification.
  
  

Leadership Competencies

The successful candidate will be:

• Proactive rather than reactive.
• Calm and decisive under pressure.
• Highly ethical and trustworthy.
• Detail-oriented while maintaining a big-picture perspective.
• A strong communicator capable of influencing all levels of the organization.
• Committed to creating a culture where safety, security, and service work together.
• Bi lingual helpful
  
  

Physical Requirements

• Ability to stand and walk for extended periods throughout a large resort property.
• Ability to respond quickly to emergencies across multiple locations.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to work evenings, weekends, holidays, and respond to emergency situations as needed.
  
  

Why Town and Country Resort?

Town and Country Resort is one of San Diego's premier convention and resort destinations, welcoming thousands of guests, meeting attendees, and team members each day. The Risk & Security Manager serves as a key leader in protecting our people, property, and reputation while supporting an environment where exceptional hospitality can thrive.

This is an opportunity for a leader who understands that the best risk management programs are often the ones guests never notice—because everything runs safely, smoothly, and seamlessly behind the scenes.