General Manager, Pioche Village

Company Overview

CoralTree Residence Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels; defined by people with genuine purpose, pride and sense of place. At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers - we’re talking about literally creating a space where everyone is welcomed and celebrated for who they are.

Position Summary:

Grounded in our Purpose, to Serve from the Heart, the Pioche Village General Manager is responsible for bringing our purpose to life through the execution and delivery of the CoralTree brand values and brand experiences across all stakeholders: team members, guests, owners, and communities. The General Manager is a critical leadership role overseeing not only day-to-day operations but also shaping the team culture and guest and owner experience. This position requires a dynamic and forward-thinking leader who thrives in both strategic planning and hands-on execution. It requires a balance of operational expertise, financial acumen, and a deep appreciation for the unique rhythm and expectations of a high-end mountain resort environment.

Relationships:

To supervise, assist, direct and inspire the property team to maintain and ensure a high level of service and profitability. To coordinate and communicate regularly with the Managing Director, along with regional team members, other senior company executives and the appointed representative from the ownership group. The General Manager will have a tremendous amount of contact working with guests, owners, Board of Directors, staff members, and various individuals and groups throughout the Park City community.

Desired Attributes:

The General Manager must possess exceptional leadership skills in general resort operations, guest service and employee relations. They must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency, exceptional written/verbal communication skills, and be able to guide and direct work teams, individuals and operating departments to achieve financial objectives. The General Manager must possess a track record of providing exceptional guest and owner service balanced with operational efficiency.

Essential Duties and Responsibilities:

• Achieve property financial/business plan goals and expectations as established in the annual business plan for all areas of responsibility and organize/implement strategic and tactical plans to facilitate this aim.
• Be fully responsible for the operating success of the property.
• Have familiarity with construction processes, timelines, and terminology, with the ability to effectively collaborate with contractors and project managers during asset renovation projects.
• Ensure that the selection, training, and ongoing direction for property team members is such that it maintains a high level of job satisfaction/morale/teamwork among team members across departments.
• Provide innovative/creative thinking and strategies to effectively differentiate the property from its competitive set and exceed fair market share.
• Work closely with the Board of Directors on property ideas and project implementation and completion.
• Schedule regular Board of Directors Meetings and an annual Association Meeting.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity.
• Achieve high levels of profitability, memorable guest service, and customer satisfaction for property guests, with strong operational expertise in revenue management, sales and marketing, rooms, facilities/systems, and other ancillary disciplines.
• Manage and grow the rental program, ensuring efficient operations, strong financial performance, and an exceptional experience for both owners and guests.
• Effectively represent the property in the local community, regionally and nationally.
• Ensure the property is operated safely and securely according to property and company accounting standards.
• Responsibility for short- and long- range strategic capital project planning and project management with Board of Directors and CoralTree Hospitality.

Job Qualifications:

• Four-year college degree is preferred.
• Seasoned General Manager with experience operating and positioning a seasonal resort property, or comparable asset and property.
• Previous experience within an independent group and leisure property environment and association management experience is preferred.

Leadership Skills Required:

• Demonstrate skill to build personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and team members.
• Demonstrate skills to lead the career development of self and others by attracting and retaining a superior and talented management and property team, encouraging and supporting career development, and driving continuous learning.
• Demonstrate skills to manage organizational change productively by driving continuous improvement, building support for change, and adapting to change.
• Ability to demonstrate and live the company’s core values by empowering talented and prepared people, balancing the needs of the ownership group, guests and team members, and demonstrating an entrepreneurial spirit.
• Demonstrate skills to embrace and contribute to the vision of the property and communicate/align the team to execute that vision.
• Demonstrate skills to implement and maintain a guest service culture in a long-term, consistent manner in a seasonal environment.
• Demonstrate skills to create strategic alignment between owner/company goals, property goals, Board of Directors goals and individual goals to equate to mutually defined success.

Financial Management Skills Required:

• Thoroughly understand income statements/balance sheets/cash flow/hospitality accounting and internal control principles.
• Strong cost management/operating margin skills.
• The ability to develop and deliver monthly/quarterly forecast and annual operating budgets on a consistent basis.
• Able to develop annual business plans/budgets and then effectively monitor performance against plan.

Compensation & Benefits

Salary: At $120,000.00/yearly

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Sick pay, available upon hire
• Flexible time off
• Health insurance options, including vision insurance and dental insurance
• Life insurance
• Flexible spending accounts and health saving account options
• Retirement savings account with a company match
• Discounted Room Nights at participating CoralTree properties and free room night program after 6 months of employment

This job posting will close on June 1, 2026 unless filled sooner.