Front Desk Agent

We are seeking a friendly, enthusiastic, and guest-focused individual to join our team as a Full-Time Front Desk Agent at Mauna Lani Point located in Kamuela, Hawaii. CoralTree Hospitality is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels; defined by people with genuine purpose, pride, and sense of place. 

Hourly Pay rate: $22.90

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Up to 24 days of Paid Time Off (PTO) that can be used immediately
• Group Medical through HMSA, Dental, Vision, Life Insurance, and Disability Benefits
• 401(k) Retirement Savings Plan with a generous company match
• Paid Parental Leave
• Employee Assistance Program
• Five complimentary room nights at CoralTree Hospitality Group properties
• Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
• Access to employee discounts from industry-leading brands in travel, entertainment, and retail including Walt Disney World, Live Nation, Samsung, Hertz and many more!

The Front Desk Agent is responsible for the guest registration process and communication of property services. They establish positive, initial contact with our homeowners and guests to ensure their expectations are exceeded during the check-in and check-out process.

• 1 to 2 years prior experience in front desk functions at hotel/resort preferred
• Effective verbal and written communication skills required
• Computer literate and ability to be trained on operational systems
• Efficiently manage the check-in and check-out process with accuracy
• Professional and polite phone etiquitte
• Ability to perform job functions with attention to detail
• Confidently able to work well with team members
• A true desire to satisfy the needs of others
• Ability to uphold resort policies and procedures to ensure the safety and comfort of all guests
• Flexibility for scheduling needs