AOAO Operations Manager

Join us for this incredible opportunity to join our management team as a AOAO Operations Manager at Ka'anapali Ali'i in Lahaina, Hawaii. CoralTree Residence Collection is a premier hospitality portfolio of premium vacation rentals, resort residences, and homeowner associations, managed by CoralTree Hospitality. The collection specializes in managing luxury properties that offer the services of a high-end hotel with the space, privacy, and full amenities of a private home. Properties range from studios to multi-bedroom villas, typically featuring full kitchens, private lanais or patios, and access to resort-style pools, spas, and fitness centers. CoralTree Hospitality is recognized by VRMA as 2026 Vacation Rental Manager of the Year!

The AOAO Operations Manager shall assist the Board , while representing CoralTree Residence Collection Hawaii and the Kaanapali Alii association by being the ambassador of Aloha , and is responsible for fostering this culture in all team members and facilitating this spirit with homeowners and guests.

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Paid Vacation, sick days, and holidays
• 401(k) Retirement Savings Plan with a company match
• Group Medical, Dental, Vision, Life Insurance, and Disability Benefits
• Paid Parental Leave
• Employee Assistance Program
• Five complimentary room nights at CoralTree Hospitality properties
• Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
• Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!
  
  

The Ka’anapali Ali’i is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Responsibilities

Leadership & Association Management

• Manages the homeowners’ association according to the management contract, governing documents, resolutions, policies, and direction of the Board, General Manager, and/or Area Managing Director.
• Collaborates with leadership, Finance, the Board, and committees to prepare annual operating and capital reserve budgets.
• Ensures AOAO-related positions are adequately staffed to provide appropriate service, coverage, safety, and security.
• Maintains knowledge of Hawaii State statutes related to condominium associations and management, Association insurance, and the management agreement.
• Provides regular reports to the Board regarding financials, projects, maintenance, safety, security, and property operations.
• Regularly inspects the property and provides recommendations for maintenance, repairs, and capital improvements.
  
  

Association Services & Operations

• Collects competitive bids, negotiates contracts, and works with contractors and service providers for property services and projects.
• Supports Board officers and committees, including Finance, Facilities and Design, Landscape, and Resource Committees.
• Ensures contracted services are conducted in a timely and professional manner and within approved budgets.
• Oversees projects as needed while working with the Engineering team and/or hired project managers.
• Maintains the property to first-class quality standards, including grounds, common areas, limited common areas, and landscape.
• Leads by example with professionalism, integrity, teamwork, diplomacy, problem solving, and relationship building.
• May be called after hours, weekends, days off, PTO, and holidays to address emergency property needs.
  
  

Guest & Owner Experience

• Establishes and maintains positive relationships with owners, guests, vendors, and contractors and responds timely to concerns.
• Manages the guest service experience and implements plans to improve Guest Satisfaction and property operations.
• Prepares owner communications, property notices, newsletters, website updates, and emergency notifications.
• Resolves guest and owner concerns and responds to property emergencies as needed.
• Ensures safe conditions and practices throughout common areas.
  
  

Team Member Relations

• Maintains positive team member relations and timely communication.
• Works with People Services, the managing agent, and union on labor-related matters.
• Communicates business objectives, standards, and expectations and supports team member recognition and training.
• Promotes safe working conditions and safe work practices.
• Actively seeks opportunities to improve work processes, efficiency, and service quality.
  
  

Finance, Board Support & Project Management

• Reviews monthly financial statements, major variances, assessment receivables, invoices, maintenance fee collections, and budgets.
• Prepares and coordinates Board agendas, meeting notices, Board packages, manager reports, proposals, and meeting minutes.
• Attends Board, Special, Annual, and Owner meetings as required.
• Oversees contracts and capital improvement projects, including RFPs, competitive bids, budgets, work quality, and problem resolution.
• Maintains working knowledge of Association insurance coverage and processes insurance claims as needed.
  
  

Safety & Security

• Collaborates with Security to maintain safety and emergency preparedness plans for team members, owners, and guests.
• Protects Association and owner assets and monitors potential security concerns.
• Develops and implements Standard Operating Procedures.
• Remains engaged in day-to-day operations and maintains thorough knowledge of the property and service flow.
• Communicates operational, guest, owner, and team member challenges to the General Manager and Area Managing Director.
  
  

Secondary Job Functions And Responsibilities

• Follow safe work practices and maintain a professional appearance and demeanor.
• Report to work on time and as scheduled.
• Perform other duties and projects as assigned.
  
  

Qualifications

• High school diploma or high school equivalency certificate required . College degree or college level courses related to hotel or condominium management preferred.
• Any applicable technical licenses or degrees are preferred .
• Minimum 1 year of management or assistant management experience required .
• Prefer at least 2 years’ experience as an Association Manager or General Manager, or 5 years as an Assistant General Manager in a resort hotel or condominium property.
• Basic management principles of planning, organizing, controlling, coordinating, and training.
• Working knowledge of accounting principles and must be able to read and understand financial statements .
• Computer literacy including Microsoft Office software and experience in problem solving, investigation and research.
• Ability to draft and proofread correspondence and prepare reports as needed.
• Excellent leadership qualities with a vision for the property and ability to communicate this to all stakeholders. Ability to lead by example promote s and encourages a collaborative atmosphere through his/her leadership skill .
• Excellent time management skills while being flexible and adaptable to changing priorities and the needs of the individual stakeholders.
• Internal drive to make noticeable improvements and suggestions.