What are the responsibilities and job description for the Front Desk Coordinator at The Cove position at Coraltree Hospitality Group?
Overview:
Join the team at The Cove Aquatic Center at Sunriver Resort
We're looking for a Front Desk Coordinator to work two shifts per week, typically Mondays and Fridays, for 10‑hour shifts. In this role, you'll be the welcoming face of The Cove, greeting guests with warmth and professionalism. You'll assist with booking reservations, answering guest questions, and handling essential reception duties.The Front Desk Coordinator will maintain the AAA Four Diamond standards.
The Front Desk Coordinator will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Front Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice
Responsibilities:
- Greets and welcomes guests upon arrival
- Answers phone and books pool reservations for Resort Guests/Members
- Promotes retail sales and accepts payment from guests
- Gives guests a tour of the facilities if requested
- Manages the entry of guests into the facility to ensure only those who have a confirmed reservation may enter
- Provides each guest with a towel upon entry
- Cleans Locker Room when needed
- Answers guests questions regarding Cove and Spotted Frog Operations
- Opens or closes the facility when needed
- Uses POS system to ring up retail merchandise
- Perform miscellaneous job-related duties as assigned
- Able to follow routine verbal and written instructions
- Contacts appropriate party, if necessary, when a guest problem is reported
- Coordinates facility evacuations as needed for weather or health threats
- Answers incoming guests calls and transfers appropriately
- Provides general resort information for guests
- Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
- Attends appropriate resort and departmental meetings
- Resolves guest problems and is empowered to act in absence of manager
- Maintains records for all VIPs, special requests, etc.
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Always maintains a professional demeanor and attitude
Qualifications:
- High school diploma or equivalent preferred
- Prior hospitality experience preferred
- At least one year customer service experience preferred
- Must have excellent phone etiquette
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guest
- Can sit or stand as needed with intermittent periods of walking, occasionally needing to stand for long periods of time.
- Must be able to lift, carry push & pull up to 20 lbs occasionally
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently
SunriverResort