Operations Lead Supervisor

Job Summary

The Operations Supervisor is responsible for overseeing daily front-of-house operations and managing a team of guest service, retail, and rental staff to ensure smooth and efficient park operations. This position plays a key leadership role in maintaining high standards of customer service, staff performance, and safety. The Lead Supervisor supports the General Manager in training, coaching, and evaluating team members, ensuring that all employees follow company policies and deliver a consistent, positive guest experience.

Essential Duties and Responsibilities

Guest Service & Operations

• Supervise daily operations of guest-facing areas including retail, rentals, and guest check-in.
• Provide exceptional customer service and resolve guest inquiries or concerns promptly and professionally.
• Monitor cleanliness, safety, and service quality throughout guest areas.
• Oversee the use of equipment, POS systems, and ensure accurate cash handling and reporting.
• Assist in coordinating opening and closing duties, inventory counts, and shift transitions.

Employee Management & Leadership

• Lead, motivate, and support team members to achieve operational goals and maintain high service standards.
• Manage daily staffing assignments and oversee workflow across operational areas.
• Conduct on-the-job training and provide regular feedback to improve employee performance.
• Assist management in evaluating employee performance and addressing attendance or conduct issues when necessary.
• Promote teamwork, accountability, and adherence to company values and policies.

Administrative & Reporting

• Complete shift reports, incident logs, and daily reconciliations as required.
• Communicate maintenance or supply needs promptly to management.
• Support compliance with company policies, safety regulations, and operational procedures.

Experience

• Minimum of 2 years of supervisory or lead experience in operations, hospitality, retail, or customer service required.
• Demonstrated experience managing front-line teams in a fast-paced, guest-focused environment.
• Proven ability to train, coach, and evaluate employees to maintain high service and performance standards.
• Experience handling daily operations, cash management, inventory, and customer relations.
• Strong background in problem-solving and conflict resolution, with the ability to make quick, effective decisions.
• Familiarity with POS systems, opening/closing procedures, and daily reporting.
• Previous work experience in outdoor recreation, tourism, or marine-related environments preferred

Qualifications, Knowledge, Skills, and Abilities

• High school diploma or equivalent required; coursework in business, management, or hospitality preferred.
• Minimum of 2 years of supervisory or lead experience in hospitality, retail, or customer service.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to coach, train, and manage diverse teams effectively.
• Ability to multitask and work effectively in fast-paced, guest-oriented environments.
• Proficient with point-of-sale (POS) systems and basic computer applications (Excel, Word, Email).
• Must be comfortable working in both indoor and outdoor environments.
• Availability to work weekends, holidays, and flexible hours.

Benefits

● Comprehensive Health Benefits (Medical, Life, Dental & Vision)

● Employer-Sponsored Health Benefits (Medical, Life, Dental & Vision)

● Employee Discounts

Embark on a rewarding career where your energy fuels memorable guest interactions! We are committed to supporting your growth with comprehensive training and opportunities for advancement. Join us in creating exceptional experiences that keep guests coming back!

Job Type: Part-time

Pay: $25.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Are you willing to work Sunday- Wednesday or Wednesday through Saturday?

Language:

• Do you speak more than one language? (Preferred)

Ability to Commute:

• Key Largo, FL 33037 (Required)

Work Location: In person

Salary : $25 - $27