What are the responsibilities and job description for the Front Desk Patient Specialist - Float position at CORA Physical Therapy?
Patient Services Coordinator - Multi-site
Location - Knoxville Area Float
Grow Your Career. Make a Difference. Thrive in Outpatient Care.
As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions ?and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.
Why Choose CORA
- Outpatient Setting - Make real connections and see your impact.
- Competitive Pay - Your skills and dedication are recognized.
- Time Off - Generous paid time off that grows with tenure and paid holidays
- Full Benefits Package - Medical, dental, vision, disability & life insurance.
- 401(k) Program - Invest in your future.
- Tuition Reimbursement - Continue your education without the burden.
- Professional Development – Internal career growth opportunities, leadership training, and mentorship.
- Technology that Works for You - EMR automations and AI-powered tools to save time.
*Benefits vary based on employment type.
What You'll Do
As a Patient Services Coordinator at CORA, you’ll:
- Greet patients warmly and build rapport through in-person and phone interactions.
- Screen and answer incoming calls promptly; take messages, and relay information as needed.
- Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
- Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
- Scan insurance cards, ID cards, and relevant paperwork into patient files.
- Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
- Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.
What You'll Need
- High school diploma or GED
- Recent customer service experience required
- Proficient in Microsoft Word and Excel
- Strong communication, organization, and time management skills
- Reliable, honest, and adaptable in fast-paced team environments
- Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.
Who We Are
CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right.
Apply today to become a Patient Services Coordinator with a team that sees the best in you.
CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.
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