What are the responsibilities and job description for the Client Experience & Showroom Manager position at COR Freedom?
The Client Experience & Showroom Manager plays a key role in driving revenue growth, elevating customer experience, and leading showroom operations. This position is responsible for coaching and developing a high-performing team, ensuring seamless daily operations, and creating an environment where customers feel informed, supported, and confident in their purchasing decisions. The ideal candidate is a strong leader with a passion for service excellence, operational precision, and team development.
Key Responsibilities
Customer Experience Leadership
- Model and promote a culture of exceptional customer service, professionalism, and empathy.
- Ensure customers receive expert guidance in evaluating needs such as ramps, lifts, and home accessibility modifications.
- Oversee high-quality product demonstrations and ensure staff effectively educate customers on safe and proper equipment use.
- Gather, analyze, and act on customer feedback to strengthen satisfaction and continuously improve the showroom experience.
Sales Strategy & Performance
- Lead the showroom team in meeting and exceeding sales targets.
- Track, analyze, and report on sales performance while providing consistent coaching and support.
- Collaborate with marketing to execute promotions, events, and product demonstrations that increase traffic and conversion.
- Guide customers through the sales process with transparency and care, ensuring trust and confidence in each purchase.
Team Management & Development
- Provide daily leadership and support to showroom and Project Service Center (PSC) team members.
- Conduct quarterly performance reviews, set goals, and deliver constructive feedback.
- Identify training gaps and implement development plans to build a skilled and empowered team.
- Ensure all staff have the tools, resources, and support necessary for success.
Financial Oversight
- Manage showroom and PSC financial performance, including expense control, sales tracking, and reporting accuracy.
- Identify and resolve financial discrepancies to ensure operational integrity.
- Work with leadership to align revenue goals, financial targets, and overall business objectives.
Operations & Compliance
- Maintain consistent adherence to showroom standards and PSC operational processes.
- Lead operational improvements and ensure all team members are trained and compliant with updated procedures.
- Oversee inventory management, product presentation, showroom organization, and vendor coordination.
Cross-Functional Collaboration
- Collaborate closely with Sales, Business Development, Operations, and HR to align strategy and support company-wide initiatives.
- Coordinate with subcontractors and vendors to ensure quality, compliance, and customer satisfaction.
- Provide insights to leadership on team capacity, customer trends, and operational challenges.
Qualifications
- 3–5 years of experience in retail management, showroom leadership, or customer experience management.
- Strong leadership and coaching skills, with a proven ability to motivate teams.
- Excellent communication, customer service, and conflict-resolution abilities.
- Experience managing sales performance, financial reporting, and operational processes.
- Ability to multitask, prioritize, and maintain a high level of organization in a fast-paced environment.
- Experience in accessibility equipment, home modifications, or related industries is a plus (not required).