What are the responsibilities and job description for the Sr. Manager, Information Management Services position at Copyright Clearance Center?
We are seeking a Senior Manager, Information Management Services, to lead the delivery of professional services for our pharmaceutical and life sciences clients. In this dynamic, vendor-side role, you will balance overseeing library support services, information science and business operations. You will directly manage a team of embedded information and records/document support professionals, ensuring all client deliverables meet Service Level Agreements (SLAs), contract requirements, and quality standards. This role will also have responsibility toward growth and development of the embedded staff.
As a key relationship manager, you will develop and maintain relationships with our clients and work across internal CCC functions—collaborating with IT, Legal, HR, and Sales—to support your staff, clients, and operations, to drive business growth, renewals and retention. This opportunity blends library, information management and commercial business expertise.
The selected candidate will work remotely; Midwest location preferred working Eastern time zone to support team collaboration and business hours.
Compensation range: $95,000 - $105,000
Other compensation: Performance bonus eligible
The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.
What you will be doing:
- Operational oversight of assigned Information Management Services engagements as part of CCC’s professional services product offering
- Collaborate cross-functionally to execute against client agreements, supporting renewal activities to ensure on time contract renewals
- Provide day-to-day staff management, including performance feedback, professional development planning, and retention strategies to build a high-performing, motivated team.
- Serve as the escalation point for employee relations matters, including concerns related to local work environment, team dynamics, and workplace conduct.
- Oversee recruitment, onboarding, performance management, and career development initiatives to strengthen employee engagement and reduce turnover.
- Champion a broader culture of learning, engagement, and continuous improvement by leading coaching and development initiatives across the department.
- Advocate for staff by proactively assessing workload demands, identifying resource gaps, and escalating needs for additional headcount, contract modifications, or scope adjustments when needed
- Develop and manage strong relationships with client sponsors to ensure client satisfaction and account retention
Requirements
- Bachelor’s degree required, Master of Library Science (MLS) / Master of Library and Information Science (MLIS) degree preferred
- Minimum of 3 years’ experience in a client facing role, supporting client accounts managing teams and guiding talent
- Demonstrates strong business acumen and sound decision-making skills
- Strong people management skills with proven ability to develop, direct, motivate and retain high-performing teams
- Demonstrated experience managing and growing client relationships in research or corporate library preferred; pharmaceutical of life sciences experience a plus
- Self-directed and motivated with ability to work in a collaborative environment; Excellent oral and written communication skills
- Ability to travel up to 10%
A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage
When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.
CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.
If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.
Salary : $95,000 - $105,000