What are the responsibilities and job description for the SaaS Implementation Specialist position at Copyright Clearance Center?
Typical responsibilities include meeting with customers to gather specifications and requirements for a successful software implementation, creating and managing project plans, technical configuration and QA, and communicating progress and status to internal and external stakeholders. The Associate Project Manager I is also responsible for ongoing contributions to process definition and best practices within the Customer Delivery organization.
Compensation range: 140,000 – 160,000 RON Annually (gross)
Other compensation: Performance bonus eligible
The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.
What you will be doing:
- Manage customer implementations and software enhancement requests including creation and maintenance of project plans, gather and documents requirements, and manages risk effectively throughout the delivery process
- Elicits and documents business requirements from the customer perspective, identifies opportunities that benefit customers, delivers solutions that solve customer content and workflow challenges
- Interacts effectively with key contacts at customer organizations, building trust and improving existing relationships.
- Collaborates with the Client Engagement team to understand client needs, effectively manage key client contacts and ensure smooth customer transition to assigned Client Engagement Manager post-delivery.
- Identifies and resolves customer support issues through appropriate escalation and collaboration with Product Management and Engineering as needed.
- Manages multiple complex projects in parallel, prioritizing effort and attention appropriately
- Contributes to the development, implementation & documentation of process improvement & best practices.
Requirements:
- Bachelor’s degree and 3 years’ experience in software professional services and/or client-facing project management for SaaS applications
- Experience with Agile Scrum and Kanban software development methodologies a plus
- Proven track record of building strong relationships with key contacts of a client organization
- Strong presentation skills and ability to synthesize information
- Excellent meeting-management and team-management skills to successfully facilitate cross-team collaboration and sound decision making
- Proven ability to manage complexity and ambiguity, routinely demonstrates very high attention to detail
- Skilled in both verbal and written communication, is highly effective in a variety of communication settings
- Ability to lead cross-functional teams effectively, to achieve business objectives on time and on budget
A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.
When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.
CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.
If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.
Salary : $140,000 - $160,000