Business Process Lead

CopperPoint has an exciting opportunity for a Business Process Lead. In this role, you will be responsible for analyzing, designing, and optimizing workflows across CopperPoint’s insurance operations to improve efficiency, reduce costs, and enhance overall customer experience. The Business Process Lead will play a critical role in identifying process bottlenecks, evaluating, and implementing automation opportunities where appropriate, and ensuring workflows remain compliant with regulatory standards. This position is ideal for a continuous improvement professional who is passionate about driving operational excellence and delivering meaningful, measurable results across the organization.

Job Responsibilities

• Workflow Analysis & Design:
• Map current-state processes across underwriting, claims, operations, and policy administration for all journeys and workstreams.
• Identify inefficiencies, redundancies, and compliance risks.
• Establish ground rules for why something should or shouldn’t be automated.
• Establish learning mechanism for how we learn from automation and human involvement to make both sides more effective.
• Develop future-state workflows leveraging best practices and technology.
• Optimization & Automation:
• Recommend and implement process improvements using Lean, Six Sigma, and other methodologies.
• Collaborate with IT and business teams to understand and utilize existing tools and/or integrate new tools where applicable.
• Performance Measurement:
• Develop baseline process performance metrics 
• Define KPIs and metrics to monitor process performance.
• Conduct root cause analysis and implement corrective actions when process performance is not within standard.
• Stakeholder Collaboration:
• Facilitate process mapping sessions with underwriting, claims, operations, and other key stakeholders
• Align stakeholders for decision making as it applies to process alignment.
• Compliance & Risk Management:
• Establish Process Control Framework to ensure they processes operate efficiently, consistently, and in compliance with defined standards.
• Ensure all process changes adhere to insurance regulatory requirements and internal policies.

Qualifications/Competencies 

• Bachelor’s degree in business, Business Process Management, Engineering, or equivalent work experience.
• 3 years of experience in process engineering or workflow optimization,
• Lean, Six Sigma Certification required.
• Familiarity with insurance operations (underwriting, claims, policy servicing) and core applications (e.g., Guidewire, Duck Creek, or similar) preferred.
• Proficient with process mapping tools (Visio, Lucidchart, Smartsheet, etc.) and workflow automation platforms.
• Proficient with Microsoft Office Product (Excel, Word, PowerPoint, Viso, etc. ), and business intelligence software tools such as SQL, Tableau, PowerBI, etc. 
• Excellent analytical and problem-solving skills, verbal, and written communication.  
• Experience with mining data and putting together meaningful analysis in executive level summary format.

Preferred Skills

• Lean Six Sigma Green Belt or higher preferred.
• Insurance experience preferably within Property and Casualty.
• Certifications such as CPCU, ARM, or AIC are a plus.
• Project management certification (PMP or Agile) is a plus.
• Strong understanding of insurance operations and regulatory environment.
• Ability to translate complex processes into actionable insights.
• Excellent facilitation and stakeholder engagement skills.

Benefits

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
• Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Salary Range

• $90,000.00 - $125,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, California-based Pacific Compensation Insurance Company, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contribution to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.

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