Hot Tub Service Technician

Position: Hot Tub Service Technician
Employment Type: Full-Time
Department: Service
Reports To: Service Manager / Owner

Position Summary

We are looking for a dependable, motivated, and customer-focused Hot Tub Service Technician to join our team. The Service Technician will be responsible for diagnosing, repairing, maintaining, and servicing hot tubs and spas at customers’ homes and at our facility.

The ideal candidate is mechanically inclined, enjoys troubleshooting and problem-solving, takes pride in quality workmanship, and is comfortable working directly with customers. Experience with hot tubs, pools, plumbing, electrical systems, HVAC, appliances, or other mechanical equipment is a plus, but we are willing to train the right person.

Key Responsibilities

· Diagnose and repair hot tub and spa equipment and components.

· Troubleshoot electrical, plumbing, heating, filtration, and control-system issues.

· Perform routine hot tub maintenance and preventative service.

· Replace pumps, heaters, filters, jets, control panels, circuit boards, plumbing components, and other parts as needed.

· Identify the cause of equipment failures and determine the appropriate repair.

· Perform water testing and make appropriate chemical recommendations.

· Complete hot tub drain-and-cleans and other scheduled maintenance services.

· Perform warranty and non-warranty repairs.

· Provide professional, courteous service at customers’ homes.

· Clearly explain problems, recommended repairs, and maintenance requirements to customers.

· Maintain accurate service records and document work performed.

· Keep the company vehicle, tools, equipment, and inventory organized and in good condition.

· Maintain appropriate parts inventory and communicate parts needs to management.

· Follow all company safety procedures and manufacturer guidelines.

· Maintain a clean and professional appearance while representing the company.

· Work independently while communicating effectively with the service team and management.

· Assist with hot tub deliveries, installations, moves, and other service-related tasks when needed.

QualificationsRequired

· Valid driver’s license and a good driving record.

· Reliable transportation to and from work.

· Strong mechanical aptitude and troubleshooting skills.

· Ability to work independently and manage a daily service schedule.

· Good communication and customer service skills.

· Ability to safely lift, carry, and maneuver heavy equipment and parts.

· Ability to work outdoors in varying weather conditions.

· Strong attention to detail and commitment to quality workmanship.

· Dependable, punctual, and professional attitude.

Preferred

· Previous hot tub or spa service experience.

· Pool or spa industry experience.

· Plumbing experience.

· Electrical or low-voltage experience.

· HVAC, appliance repair, automotive, or other mechanical repair experience.

· Experience using electrical testing equipment such as a multimeter.

· Experience working with pumps, motors, heaters, and control systems.

· Previous residential service experience.

Physical Requirements

This position requires regular physical activity, including:

· Lifting and carrying equipment and parts.

· Bending, kneeling, crouching, and working in confined spaces.

· Working around water and electrical equipment.

· Climbing stairs and navigating residential properties.

· Moving and positioning hot tub components and equipment.

· Working indoors and outdoors in varying weather conditions.

Customer Service Expectations

Our Service Technicians are an important part of the customer experience and represent the company every day. The successful candidate should:

· Treat every customer and their property with respect.

· Arrive on time and communicate professionally.

· Explain repairs in a clear and understandable manner.

· Be honest and transparent about recommended repairs.

· Leave the work area clean and organized.

· Look for opportunities to educate customers about proper hot tub care and maintenance.

· Maintain a positive, solutions-oriented attitude.

Compensation & Benefits

Compensation: $35 per hour, depending on experience.

Potential benefits may include:

· Paid training

· Company vehicle

· Company-provided tools and equipment

· Paid time off

· Paid holidays

· Opportunities for advancement

What We’re Looking For

We are looking for someone who takes ownership of their work and wants to build a long-term career with our company. You don’t necessarily need to know everything about hot tubs on day one. Mechanical ability, a willingness to learn, reliability, and a strong work ethic are more important than having years of spa experience.

If you enjoy fixing things, solving problems, working with your hands, and helping customers, we want to hear from you.

How to Apply

Please submit your resume and a brief description of your mechanical or service experience. Qualified candidates may be contacted for an interview and hands-on skills assessment.

Pay: From $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company truck
• Flexible schedule
• On-the-job training
• Paid time off
• Paid training
• Tools provided

Work Location: In person

Salary : $35