What are the responsibilities and job description for the Housekeeping Coordinator position at Copper Mountain?
Job Title: Housekeeping Coordinator
Job Status: Year Round Full Time
Compensation and Benefits:
- Compensation: Proposed hiring rate of $20.50 to $22.80 , actual pay will be adjusted based on experience.
- Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.
Job Summary:
The Housekeeping Coordinator assists with the day-to-day operation of the Housekeeping and Condo Maintenance department, oversees the quality of cleaning. Ensures resort standards are met from independent contractors for cleanliness of rental condos and houses.
Essential Duties and Responsibilities:
- Monitor quality and ensure independent contractors are meeting the terms of their agreement with Copper Mountain and report any discrepancies back to the contracted company on a weekly basis.
- Communicate with contract management to ensure contract compliance and to coordinate the contractor’s work with the company’s needs. Conduct ongoing cleanliness assessments, planning and evaluations in areas that need improvement within the contract.
- Responsible for distributing reports and designating project scope for contractors
- Assist guests and owners with special requests
- Establish positive relationships with guests and owners
- Maintain a positive relationship with Rental Owner Services and be proactive in reporting unit damage, loss, etc.
- Office duties including but not limited to:
- Runs reports (arrival, departure, traces, VIP, inventory pickup and delivery report).
- Updates unit statuses throughout the day as needed.
- Monitors Housekeeping folder and prioritizes the calls in it.
- Receives housekeeper’s boards and end of day and updates in VI.
- Assist with payroll for contractor.
- Generates reports for the next day’s needs when closing.
- Utilizes ALICE to dispatch HSK & CM calls.
- Files and reports all damages to Rental Owner Services.
- Answers phones in timely manner and checks personal and housekeeping voicemail periodically.
- Selects units for site tours and walk-ins when needed.
- Acts as a liaison between guests, Front Desk, Rental Owner Services, Maintenance and Housekeeping.
- Assists in all areas of Housekeeping & Condo Maintenance as needed.
Other Duties as Assigned:
- This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
- Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
- All Leadership team members are expected to participate in the company’s Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events.
Supervisory Responsibilities:
- Number of employees supervised: 4
- Positions Supervised: 1
- Responsible for:
- Scheduling and assigning work
- Salary actions
- Training
- Disciplinary actions
- Performance review
- Hiring/termination
Personal Attributes:
- Is honest and has the highest integrity
- Can handle and manage confidential information
- Professional appearance. Adheres to all grooming guidelines
- Follows established policies and procedures
- Is supportive of Core Values
- Sets the example for others and is above reproach
- Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
- Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
- Can handle fast paced, potentially high-pressure environment
- Is flexible with hours and days of work
- Is able to work any hours of the day, any days of the week
- Prioritizes and re-prioritizes personal time and work, to have good balance in life
Basic Requirements:
- Must be able to lift and carry items up to 50 lbs.
- Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
- Must have a valid US Driver’s license.
- This position may require the use of a motor vehicle and the employee is subject to comply with the Driver’s Standards of Copper Mountain.
- Must be at least 18 years old
- This position may require the use of a mountain radio/walkie-talkies for communication
Preferred Experience and Special Skills:
- Previous Housekeeping, Front Office, Lodging Management experience is essential plus previous resort experience is an asset.
- Excellent communication and problem solving skills are a must.
- Strong organizational and time management skills are a must.
- High level of attention to detail required.
- Bilingual is a plus.
Salary : $21 - $23