Marketing Coordinator

Location: Taunton, MA — Hybrid Role

Reports to: Marketing Manager, Digital & Communications

About Copia Scientific

Copia Scientific provides laboratory equipment, service, and automation solutions to life science organizations across the country. Headquartered in Taunton, Massachusetts, we support biotech and pharmaceutical companies, clinical and diagnostic laboratories, academic and government research institutions, and other organizations advancing scientific research. Our solutions include certified pre-owned laboratory equipment, multi-vendor service and support, method development, workflow integration and automation, and new laboratory technologies. At Copia Scientific, our mission is to help laboratories simplify the complex, scale with confidence, and keep Science Within Reach.

Position Summary

Copia Scientific is seeking a motivated, organized, and creative Marketing Coordinator to support our growing marketing team and assist with customer service initiatives. This is an ideal opportunity for an early-career professional looking to build hands-on experience across multiple areas of marketing and business operations. The Marketing Coordinator will assist with social media, email campaigns, website updates, marketing materials, events, lead coordination, reporting, and day-to-day marketing projects. This person will also provide support to our Customer Service team as needed.

We are looking for someone who communicates well, stays organized, pays attention to details, is comfortable learning new technology, and is willing to jump in and help. Candidates must be located within commuting distance of Taunton, Massachusetts and available to work on-site as part of a hybrid schedule.

Responsibilities

Marketing & Communications

• Assist with the execution of email, social media, website, and other digital marketing campaigns.
• Help create and schedule social media content, particularly for LinkedIn.
• Assist with building and scheduling email campaigns using approved messaging, templates, and brand guidelines.
• Create simple graphics and marketing materials using Canva and existing brand templates.
• Make routine updates to website pages, product listings, images, and other online content.
• Proofread marketing materials and check links, formatting, images, and information for accuracy before publication.
• Help maintain the marketing calendar and keep projects, approvals, and deadlines organized.
• Organize marketing materials, product information, photos, graphics, and other digital assets.
• Assist with preparing materials for the sales team, events, webinars, campaigns, and other company initiatives.
• Help coordinate webinars, trade shows, customer events, and other marketing activities.
• Collect and organize basic marketing metrics from email, website, social media, and campaign activity.
• Maintain marketing spreadsheets, records, and other documentation.
• Assist with tracking marketing expenses and maintaining accurate budget records.
• Communicate with internal teams and outside vendors to gather information and help keep projects moving.

Lead & Customer Support

• Monitor incoming website inquiries and help ensure they are directed to the appropriate team member.
• Assist with tracking incoming leads and customer inquiries to help ensure timely follow-up.
• Provide additional support to the Customer Service team as needed.
• Help respond to or route general customer questions and requests.
• Assist with maintaining accurate customer, product, and contact information.
• Communicate professionally and help create a positive experience for customers interacting with Copia Scientific.

Digital Imaging Support

• Assist with organizing, naming, uploading, and maintaining product images and digital files.
• Help ensure product images are correctly associated with website listings and marketing materials.
• Support other product imaging and digital asset projects as needed.

General Team Support

• Work collaboratively with Marketing, Customer Service, Sales, and other departments.
• Assist with special projects and company initiatives as needed.
• Learn and use company systems and processes as part of ongoing training.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Located within commuting distance of Taunton, MA and available to work a hybrid schedule.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Comfortable working with computers, spreadsheets, and digital platforms.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Willingness and ability to learn new software, systems, and processes.
• Ability to work independently while also collaborating effectively with different departments.
• Positive, dependable, and willing to help where needed.

Preferred Qualifications

These are helpful, but not required:

• Internship, academic, or early professional experience in marketing, communications, customer service, or a related field.
• Familiarity with Canva or similar graphic design tools.
• Experience working with Microsoft Excel or Google Sheets.
• Experience helping coordinate events, clubs, organizations, projects, or campaigns.
• An interest in science, technology, life sciences, laboratory equipment, or technical products.

What We're Looking For

We are looking for someone who:

• Is organized. You can keep track of details, deadlines, files, and follow-ups.
• Is comfortable learning. You are willing to learn new software, marketing platforms, products, and processes.
• Communicates well. You can write clearly and interact professionally with customers, coworkers, and vendors.
• Pays attention to details. You notice incorrect information, broken links, formatting issues, and other small things before they become bigger problems.
• Is adaptable. You are comfortable switching between a marketing project, customer request, event task, or product imaging project when priorities change.
• Takes initiative. When something needs to get done, you are willing to help figure out the next step.
• Works well with others. This role interacts with several departments, so collaboration and follow-through are important.