What are the responsibilities and job description for the Aftermarket Sales Customer Support Representative position at Coperion?
Shift 1 (United States of America)
Position Summary
Work You’ll Do
This role is part of the Aftermarket Sales team, working closely with sales, technical, and customer service departments to deliver comprehensive support.
Basic Qualifications
Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.
Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
Position Summary
- Identify and pursue aftermarket sales opportunities with existing customers and new prospects.
- Prepare quotations for components and parts manufactured in-house or purchased from outside suppliers.
- Coordinate and communicate within the organization to achieve and exceed sales goals.
- Maintain strong customer relationships, attend tradeshows, and visit customers as required.
Work You’ll Do
- Provide post-sale technical support services such as installation, troubleshooting, and maintenance.
- Resolve customer issues fairly and in accordance with consumer laws.
- Offer product and service information and identify opportunities for upselling.
- Respond timely to customer inquiries via various communication channels.
- Maintain good customer relations and ensure customer claims are addressed effectively.
- Collaborate with internal teams to ensure customer needs are met.
- Manage workload independently with periodic supervision.
- Other duties as assigned to support customer satisfaction and operational efficiency.
This role is part of the Aftermarket Sales team, working closely with sales, technical, and customer service departments to deliver comprehensive support.
Basic Qualifications
- College degree or above in Business Administration, Customer Service, or related fields.
- Proven experience in customer service, technical support, or related roles.
- Strong communication and interpersonal skills.
- Ability to handle non-standard problems with effective solutions.
- Proficiency in MS Office and customer management software.
- Ability to manage workload independently and prioritize tasks effectively.
- Experience in technical support or service industries.
- Knowledge of billing systems, service processes, or product-specific support (SAP)
- Strong problem-solving skills and customer-focused attitude.
- Ability to work efficiently under minimal supervision.
- Flexibility to adapt to changing priorities and customer needs.
Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.
Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".