What are the responsibilities and job description for the Aftermarket Sales Customer Support Representative position at Coperion?
Shift 1 (United States of America)
Position Summary
The Aftermarket Sales Customer Support Representative provides exceptional service to both new and existing customers regarding billing inquiries, service requests, sales quotes, suggestions, and complaints. This role offers post-sale technical support, including installation, troubleshooting, problem resolution, and maintenance, ensuring customer satisfaction and fostering positive relationships.
Hybrid role based in Kansas City, MO or Whitewater, WI
Work You’ll Do
This role is part of the Aftermarket Sales team, working closely with sales, technical, and customer service departments to deliver comprehensive support.
Basic Qualifications
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
Position Summary
The Aftermarket Sales Customer Support Representative provides exceptional service to both new and existing customers regarding billing inquiries, service requests, sales quotes, suggestions, and complaints. This role offers post-sale technical support, including installation, troubleshooting, problem resolution, and maintenance, ensuring customer satisfaction and fostering positive relationships.
Hybrid role based in Kansas City, MO or Whitewater, WI
Work You’ll Do
- Handle billing inquiries, service requests, and customer suggestions or complaints promptly and professionally.
- Provide post-sale technical support services such as installation, troubleshooting, and maintenance.
- Resolve customer issues fairly and in accordance with consumer laws.
- Offer product and service information and identify opportunities for upselling.
- Respond timely to customer inquiries via various communication channels.
- Process customer orders, bills, accounts, and applications for service, maintenance, or termination.
- Maintain good customer relations and ensure customer claims are addressed effectively.
- Collaborate with internal teams to ensure customer needs are met.
- Manage workload independently with periodic supervision.
- Other duties as assigned to support customer satisfaction and operational efficiency.
This role is part of the Aftermarket Sales team, working closely with sales, technical, and customer service departments to deliver comprehensive support.
Basic Qualifications
- College degree or above in Business Administration, Customer Service, or related fields.
- Proven experience in customer service, technical support, or related roles.
- Strong communication and interpersonal skills.
- Ability to handle non-standard problems with effective solutions.
- Proficiency in MS Office and customer management software.
- Ability to manage workload independently and prioritize tasks effectively.
- Experience in technical support or service industries.
- Knowledge of billing systems, service processes, or product-specific support (SAP)
- Strong problem-solving skills and customer-focused attitude.
- Ability to work efficiently under minimal supervision.
- Flexibility to adapt to changing priorities and customer needs.
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".