What are the responsibilities and job description for the Field Service Technician - Industrial Ovens position at Coperion Corporate?
As a Field Service Technician - Industrial Oven Specialist at Coperion, you will serve as a technical ambassador supporting customers across North America and globally. Your primary focus will be on installation, commissioning, troubleshooting, and maintenance of industrial oven systems and related thermal processing equipment. This role offers an exciting opportunity to work in a dynamic environment, providing hands-on support to ensure equipment operates at peak performance and meets customer expectations.
Sign-On Bonus: $3,000 (Paid after 90 days)
Location: Candidates can be located anywhere within the continental US and live within 1 hour of an international airport.
Travel: This role requires extensive travel to customer sites. Travel Monday-FRiday, home most weekends. (Per Diem, Overtime, Company Credit Card, Paid Travel Expenses.)
What You'll Do
As a Field Service Technician, you will serve as a technical ambassador for Coperion, supporting customers across North America and globally. Your primary focus will be on:
Installation & Commissioning: Lead or support the setup and start-up of industrial ovens and related extrusion systems, ensuring optimal performance and adherence to engineering specifications.
Troubleshooting & Maintenance: Diagnose mechanical, electrical, and control system issues in the field. Perform corrective actions and preventive maintenance to minimize downtime.
Customer Training: Provide hands-on and classroom-style training to customer personnel on equipment operation, safety, and maintenance best practices.
Technical Reporting: Document service activities, complete detailed trip reports, and submit field data to internal teams for analysis and follow-up.
Documentation:Maintain accurate records of service calls, repairs, and maintenance activities. Prepare detailed Trip Reports on equipment performance and service history for clients and recommend spare parts for maintaining equipment.
Training and Support:Provide onsite training and support for clients with the proper use and maintenance of automated equipment.
Cross-functional Collaboration: Interface with engineering, manufacturing, and customer service teams to relay field insights and contribute to continuous product improvement.
Team
The Field Service Technician will be part of the Aftermarket Service team and report directly to the Manager of Field Service Support.
Basic Qualification
Associate degree in industrial electricity, electronic engineering technology, or equivalent technical training.
Minimum 5 years of hands-on experience with industrial ovens, preferably in field service or capital equipment assembly.
Strong mechanical and electrical aptitude, including ability to read schematics and interpret engineering documentation.
Proficiency with hand tools and diagnostic instruments (e.g., multimeters).
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Must reside within one hour of a major airport.
Valid driver's license with a clean driving record.
Willingness and ability to travel domestically and internationally, often on short notice, with flexibility to travel up to 70% of the time.
Preferred Qualifications:
Associate degree in industrial electricity, electronic engineering technology, or equivalent technical training.
Experience with bakery or extrusion equipment.
Experience working with: HMI (Human Machine Interface), Wonderware using RS Logics 5000, CompactLogix Processor/Allen-Bradley, RSView, ControlLogix, RS Logics 500, Omron PLC/HMI, and related systems.
Knowledge of computer networking, Ethernet IP, Devicenet, RS232 communications, and motor drive technologies such as AC/DC Drives and VFDs.
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Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
