What are the responsibilities and job description for the Support Center Technician position at Copeland?
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Job Description
If you are a technical professional with experience in building automation, controls, or refrigeration systems looking for an opportunity to grow, Copeland has an exciting opportunity for you! You will play a critical role in supporting refrigeration and controls systems that power food retail and commercial environments. In this role, you will provide technical assistance, troubleshooting, and support for customers and internal teams to ensure the smooth operation and optimization of refrigeration and control systems.
You’ll collaborate closely with field technicians, engineers, and customers—helping diagnose issues, develop solutions, and improve system performance. If you are a problem-solver who enjoys guiding others through technical challenges and ensuring reliable system operation, this is the role for you!
As a Support Center Technician, You Will
This position follows standard business hours, with participation in a rotating on-call schedule required.
Required Education, Experience, & Skills
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Job Description
If you are a technical professional with experience in building automation, controls, or refrigeration systems looking for an opportunity to grow, Copeland has an exciting opportunity for you! You will play a critical role in supporting refrigeration and controls systems that power food retail and commercial environments. In this role, you will provide technical assistance, troubleshooting, and support for customers and internal teams to ensure the smooth operation and optimization of refrigeration and control systems.
You’ll collaborate closely with field technicians, engineers, and customers—helping diagnose issues, develop solutions, and improve system performance. If you are a problem-solver who enjoys guiding others through technical challenges and ensuring reliable system operation, this is the role for you!
As a Support Center Technician, You Will
- Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration and control systems.
- Provide remote and on-site support to diagnose, troubleshoot, and resolve issues involving compressors, valves, controls, and refrigerant circuits.
- Collaborate with field technicians and engineers to resolve complex technical challenges efficiently and effectively.
- Maintain accurate records of support requests, troubleshooting steps, and solutions provided.
- Generate reports on system performance and recommend improvements.
- Contribute to the creation of technical documentation and knowledge base materials.
- Conduct training sessions and develop instructional resources to enhance the skills of technicians and clients.
This position follows standard business hours, with participation in a rotating on-call schedule required.
Required Education, Experience, & Skills
- 2 years of experience in BAS, BMS, or facility controls systems.
- Strong troubleshooting and problem-solving skills in electrical or controls systems.
- Ability to collaborate effectively with customers, technicians, and engineers.
- Availability to participate in a weekly on-call rotation.
- Experience with food retail case controllers.
- Previous field or contractor installation experience.
- Proficiency in reading and troubleshooting electrical prints and communications systems.
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com