Bakery Cafe General Manager

At Copain, we bring together the craft of a true boulangerie with the comfort of a neighborhood café. As part of Noble Food & Pursuits, Copain is built around thoughtful hospitality, quality ingredients, and a commitment to creating a warm and welcoming experience for every guest.We are hiring a Bakery Café General Manager to lead our Winston Salem bakery café and retail shop. This role calls for a hands on, highly organized leader who can balance hospitality, daily execution, financial performance, and team development in a fast paced environment. The Bakery Café General Manager will set the tone for the guest experience, drive operational excellence, and lead the team in a way that reflects the standards and culture of Noble Food & Pursuits.What You’ll DoLead all aspects of bakery café and retail operations with a focus on consistency, efficiency, and exceptional guest experiencesBuild, train, and mentor a strong team that leads with accountability, hospitality, communication, and professionalismOversee daily operations including service flow, staffing, labor management, product presentation, cleanliness, and overall execution of standardsManage financial performance by monitoring sales, labor, controllable costs, and operating efficiency through systems such as Toast, Cybake, and Restaurant365Partner with bakery and culinary leadership to ensure strong alignment between production, ordering, in store execution, merchandising, and product knowledgeSupport hiring, onboarding, coaching, and performance management for the team while creating a culture centered around growth and consistencyMaintain a clean, organized, and guest ready environment while ensuring all safety, sanitation, and health standards are upheldHelp drive community engagement and local store awareness by creating an inviting and well run neighborhood destinationWhat You’ll BringA genuine passion for hospitality, food, and thoughtful guest serviceProven management experience in a restaurant, bakery, café, or retail food environmentStrong leadership skills with the ability to motivate, coach, and develop a teamA high level of organization, accountability, and follow through in day to day operationsComfort working in a fast paced environment while maintaining composure and attention to detailExperience with systems such as Toast, Cybake, Restaurant365, or similar operational platforms is preferredA solutions oriented mindset with the ability to identify opportunities, solve problems, and drive resultsStrong communication skills and the ability to work collaboratively across departmentsWhy Join UsBe part of a company that values craftsmanship, hospitality, and genuine people leadershipPlay a key role in leading and growing Copain in the Winston Salem marketCompetitive salary with performance based bonus opportunityPaid time off, health insurance, and dental coverageMonthly dining stipend to enjoy at other Noble Food & Pursuits conceptsLeadership development and future growth opportunities within a growing restaurant groupA supportive culture built around mentorship, collaboration, and excellenceSkills & AbilitiesLeadership presence with the ability to inspire confidence, accountability, and teamworkStrong communication and interpersonal skills with a guest first mindsetFinancial acumen with the ability to manage labor, costs, and daily operational performanceOrganizational skills to manage multiple priorities while maintaining strong attention to detailOperational understanding of both front of house and back of house support functions within a bakery café environmentProblem solving and decision making skills with professionalism under pressureAdaptability and consistency in a dynamic, high volume settingCommitment to excellence and the values of Noble Food & Pursuits

Salary : $65,000 - $75,000