Principal Product Manager - AI DevOps Platform

About Us

Copado is the market leader in Salesforce DevOps, dedicated to empowering organizations with tools that drive continuous innovation and intelligent automation. We are seeking a visionary Principal Product Manager to lead the roadmap and delivery of our AI-powered DevOps platform and agent ecosystem. This role bridges strategic vision and tactical execution—owning the end-to-end experience of our AI platform application, driving adoption of AI agents across the DevOps lifecycle, and advancing the maturity of our platform’s foundational and emerging capabilities.

As a key player on our product leadership team, you will work cross-functionally with engineering, design, customer success, and GTM teams to develop intelligent, scalable, and customer-centric solutions that shape the future of DevOps within the Salesforce ecosystem.

Responsibilities

Define & Drive Product Vision and Strategy

• Vision & Roadmap: Define and communicate a bold vision for Copado’s AI DevOps platform, integrating agent-driven workflows and intelligent automation across the entire Salesforce SDLC.
• Strategic Alignment: Align roadmap priorities with executive leadership, ensuring AI initiatives support business goals, platform scalability, and customer success.
• Innovation Leadership: Leverage emerging technologies (e.g., LLMs, agent frameworks, AI observability, ML pipelines) to ensure Copado remains a pioneer in AI-powered DevOps.
  
  

Roadmap Planning & Execution

• AI Agent Lifecycle: Own the roadmap and execution of AI agents—from onboarding and lifecycle management to in-product assistive and autonomous workflows.
• Modular Platform Development: Partner with engineering to design a scalable, composable architecture that supports a wide range of DevOps use cases and platform integrations.
• Agile Execution: Use agile practices to manage backlogs, define user stories, prioritize features, and deliver high-quality releases with speed and iteration.
• Data-Driven Decisions: Define and track KPIs to measure platform adoption, agent engagement, and business impact.
  
  

Product Development & Lifecycle Management

• Customer-Centric Development: Translate customer pain points into prioritized product capabilities through interviews, usage data, and iterative feedback loops.
• Lifecycle Oversight: Lead the end-to-end lifecycle of AI-powered products—from discovery and development to validation, rollout, and continuous improvement.
• Risk Management: Evaluate trade-offs between technical complexity, customer impact, and business value to make pragmatic, forward-looking product decisions.
  
  

Enhance User Experience & Customer Success

• Trusted AI Experiences: Collaborate with UX and research teams to create intuitive, transparent, and confidence-inspiring AI interactions within the Copado platform.
• Embedded Workflows: Drive agent adoption by embedding intelligent assistance into developer, tester, and release manager workflows.
• Enablement & Support: Equip internal teams and partners with training, documentation, and guidance to ensure scalable product support and self-service success.
  
  

Stakeholder & Market Engagement

• GTM Collaboration: Align with marketing, sales, and customer success teams to support go-to-market planning, value messaging, and customer education around AI capabilities.
• Thought Leadership: Represent Copado’s AI strategy in customer meetings, industry events, and community forums to position the company as a DevOps AI leader.
• Market Intelligence: Monitor competitive and industry trends across AI, DevOps, and Salesforce ecosystems to inform strategic positioning and innovation priorities.
  
  

Requirements

• Bachelor’s degree in Computer Science, Business, or a related field; Master’s preferred.
• Salesforce certifications (Admin, Sales/Service Cloud, or System Architect) highly desirable.
• 10 years of product management experience, with at least 3–5 years in platform, AI/ML, or developer tools.
• Proven success in delivering enterprise SaaS products at scale, preferably in DevOps, CI/CD, or cloud-native environments.
• Deep understanding of AI technologies (LLMs, prompt engineering, autonomous agents), with a track record of building intelligent platforms or applications.
• Expertise in agile product development, writing user stories, and collaborating with engineering and UX teams.
• Strong analytical and storytelling skills; ability to build business cases, influence stakeholders, and drive strategic alignment.
• Experience with product-led growth (PLG), developer adoption strategies, or AI observability is a plus.
  
  

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.