What are the responsibilities and job description for the Front Desk Attendant position at COPA Soccer Training Center?
We are seeking enthusiastic, customer-focused Front Desk Associates to join our COPA Team. As a Front Desk Attendant, you will be the first point of contact for members and guests, playing a crucial role in delivering a seamless and positive experience. This role is ideal for individuals who thrive in fast-paced, team-oriented environments and want to contribute to a growing organization.
Key Responsibilities
Key Responsibilities
- Greet members and guests with professionalism and warmth.
- Manage check-in and check-out processes efficiently.
- Respond to inquiries and resolve customer concerns via phone, email, and in-person interactions.
- Assist with membership sign-ups, inquiries, and updates.
- Explain membership options, as well as other offerings to prospective new members and customers.
- Maintain a clean and organized Front Desk area and Pro Shop.
- Process transactions using the POS system.
- Promote COPA products and services with an emphasis on upselling when appropriate.
- Stock and display merchandise professionally.
- Operate equipment, including a heat press, as needed.
- Provide exceptional service to members, guests, and team members while promoting a positive COPA brand experience.
- Support other departments with various tasks and responsibilities as needed.