Field Service Technician

Primary Purpose

To prioritize safety while providing excellent member service by obtaining and verifying meter data; conducting service point inspections; monitoring idle services and outdoor lights within the assigned territory; and performing all work in accordance with established schedules, safety standards, and procedures.

Essential Job Functions (Reason position exists is to perform these functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As established by Cooperative policy, procedures and the labor agreement:

1. Obtain usage data in a timely manner using the Advanced Metering Infrastructure (AMI) system or through field collection when necessary.

2. Connect, disconnect, install, replace, and verify electric meters.

3. Maintain courteous and effective communication with members, ensuring accurate information exchange and timely coordination with supervisor as needed.

4. Investigate and resolve member high bill concerns and communicate findings as needed.

5. Participate in required training to maintain job proficiency.

6. Conduct routine inspections of meter services, service points, and associated equipment to identify damaged, unsafe, or non-compliant conditions.

7. Document inspection findings using current platform; communicate required repairs to members; maintain accurate account notes and notify the supervisor of conditions requiring follow up.

8. Monitor assigned idle services, outdoor lighting accounts, and other field assets, documenting findings and reporting discrepancies as appropriate.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

1. Safety Focus

2. Member Service

3. Critical Thinking and Problem Solving

4. Clear and Effective Communication

5. Teamwork and Collaboration

6. Technical and Digital Proficiency

Supervisory Responsibility

None

Work Environment

This is primarily a field-based position involving outdoor work in varying weather conditions, uneven terrain, and potential exposure to animals and pests. This role also requires use of field and basic office equipment.

Physical Demands

The physical demands of this position include walking, standing, bending, stooping, lifting, and driving company vehicles during the performance of field and office duties. Work may require climbing ladders, navigating uneven terrain, and performing tasks in confined or tight spaces. Must be able to perform duties for extended periods in outdoor conditions.

Position Type and Expected Hours of Work

This is a full-time position, and typical work hours are Monday through Thursday 7:00 a.m. to 5:30 p.m. Coos-Curry Electric Cooperative operates on a four/ten work schedule.

Travel

Ability to travel to the different district offices required. Occasional travel to training seminars and/or conferences.

Qualifications

1. High School Diploma or equivalent.

2. Customer/Member service experience with an electric utility preferred.

Additional Eligibility Qualifications

1. Strong MS Office Suite skills.

2. Strong customer service skills.

3. Reliable transportation to report to work and travel between locations as needed.

4. Valid Oregon driver’s license required.

5. Must meet the requirements of pre-employment drug screening and comply with company drug and alcohol policy while employed.

The specific statements reflected in each section of this position description are not intended to be all-inclusive, but rather the basic elements and criteria considered necessary in order to satisfactorily perform the duties associated with the position.

Coos-Curry Electric Cooperative is an Equal Opportunity Employer.

Please inform Human Resources at 541-332-8835 or hr@cooscurryelectric.com if you require an accommodation in order to participate in the application process.